IT Support Specialist II

Jobtailor; Fort Wayne (IN); On-site; USD 48,000 - 72,000; Full time

Job summary

Jobtailor is seeking an IT Support Specialist in a corporate environment to provide hands-on technical assistance, configure equipment, and support meeting spaces and AV/Q-SYS systems.

You will diagnose hardware and software issues, manage user accounts, and assist with network connectivity while upholding security best practices. Strong communication and teamwork are essential.

Qualifications

• 5+ years experience in helpdesk support
• 1+ year providing AV support in a corporate environment
• 1+ year experience supporting networking
• Q-SYS Level 1 certification required
• Strong knowledge of computer hardware and software

Responsibilities

• Provide technical assistance to end-users via phone, email, or in-person
• Troubleshoot hardware and software issues and document resolutions
• Support meeting spaces and AV/Q-SYS systems
• Assist with network connectivity and basic infrastructure tasks
• Ensure security of systems and participate in security audits

Skills

Helpdesk Support

AV Support

Communication Skills

Team Collaboration

Troubleshooting & Problem Solving

Education

Associate's or Bachelor's degree in computer science or related field

Tools

Q-SYS

AV Systems

Networking Technologies

Security Software

Job description

• An IT Support Specialist provides technical assistance and support to users, troubleshooting hardware and software issues, installing and configuring equipment, and ensuring smooth IT operations.
• Responsibilities will also include supporting meeting spaces and supporting networking infrastructure.
• Troubleshooting and Problem Solving: Diagnose and resolve hardware and software issues.
• Identify the root cause of technical problems and implement solutions.
• Document issues and resolutions for future reference.
• Hardware and Software Management: Install, configure, and maintain computer hardware and software.
• Set up user accounts, permissions, and passwords.
• Manage and update software and operating systems.
• User Support: Provide technical support to end-users via phone, email, or in-person.
• Answer user inquiries and address technical issues promptly.
• Train users on new technologies and software.
• Network Support: Troubleshoot network connectivity issues.
• Monitor network performance and identify potential problems.
• Assist with network infrastructure maintenance.
• Security: Ensure the security of computer systems and networks.
• Install and maintain security software and hardware.
• Assist with security audits and assessments.
• Support AV (Meeting Spaces): Prepare and support meeting spaces.
• Test and confirm functionality of the meeting spaces prior to meetings occurring.
• Troubleshoot and implement fixes for hardware and Q-SYS in meeting spaces.
• Supporting AV & MTR systems in a contemporary workplace.
• Support Networking Infrastructure: Basic network support for users.
• Assist networking team with add or changes to network.
• Troubleshoot and implement fixes with support of the Networking team.

Requirements

• 5+ Years experience in helpdesk support
• 1+ Year of providing AV Support in a fast-paced corporate executive environment, highly preferred
• 1+ Year experience supporting Networking preferred
• Q-SYS Level 1 Required
• Strong knowledge of computer hardware and software
• Familiarity with operating systems (Windows, MacOS, Linux)
• Experience with Networking protocols and technologies
• Knowledge of security principles and best practices
• Excellent Communication skills (written and verbal)
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Customer Service Orientation
• Associate's or Bachelor's degree in computer science or related field is preferred
• Certifications: CompTIA A+ Preferred
• Other relevant certifications (CompTIA Network+, Microsoft Certifications, etc) preferred

Core Competencies

Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing user accounts, and providing AV support in corporate environments. Proficient in network support and security principles, ensuring smooth IT operations and user satisfaction.

Highest-signal resume keywords

• Helpdesk Support Experience
• AV Support Experience
• Q-SYS Level 1 Certification
• Networking Protocols Knowledge
• CompTIA A+ Certification

ATS Optimization Keywords

Hard Skills

• Troubleshooting Hardware Issues
• Troubleshooting Software Issues
• Network Connectivity Troubleshooting
• Computer Hardware Management
• Software Installation and Configuration
• Operating Systems (Windows, MacOS, Linux)
• Security Principles Knowledge
• User Account Management
• AV System Support
• Networking Infrastructure Support

Soft Skills

• Excellent Communication Skills
• Strong Problem-Solving Skills
• Analytical Skills
• Customer Service Orientation
• Team Collaboration

Certifications & Qualifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certifications

Industry Keywords

• IT Support
• Helpdesk Support
• Technical Assistance
• User Support
• Network Support
• Security Audits
• Corporate Environment
• Meeting Spaces
• Technical Documentation
• Operating Systems

Tools & Technologies

• Q-SYS
• AV Systems
• Networking Technologies
• Security Software
• Meeting Space Technology