Site Service Engineer - Nuclear medicine

Coberon Chronos; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Coberon Chronos in Atlanta, GA seeks a Site Service Engineer to provide on-site and remote support for nuclear medicine imaging systems, including CT, PET, and SPECT-related hardware and software. The role requires strong troubleshooting skills and a customer-focused mindset.

Responsibilities include installations, preventive maintenance, field upgrades, and collaboration with Sales and Applications to drive regional revenue. Occasional travel within the U.S. and internationally may be required.

Qualifications

• B.Sc. in Biomedical or Electrical Engineering or equivalent preferred.
• Minimum 3 years servicing/ installing medical imaging equipment (CT or PET); Nuclear Medicine experience preferred.
• Strong troubleshooting of computers, software installations/upgrades, and complex electromechanical assemblies.
• Industrial or medical hardware service background.

Responsibilities

• Provide on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.
• Lifecycle maintenance: installations, field upgrades, and preventive maintenance across the digital imaging portfolio.
• Customer advocacy: primary contact for concerns with timely resolution and follow-up.
• Product improvement: feedback to enhance reliability, operability, and serviceability.
• New product introduction: support first-of-kind field installations.
• Cross-functional collaboration with Sales and Applications to resolve issues and drive regional revenue.
• Operational reporting: status updates and accurate service documentation.
• Process optimization: identify deficiencies and suggest tooling/training/workflow improvements.

Skills

Medical imaging expertise

Technical troubleshooting

Independent worker

Customer service

Travel readiness

Communication

Education

B.Sc. in Biomedical/Electrical Engineering

Job description

Site Service Engineer

Location: Atlanta, GA

Territory: Regional (with occasional national/international travel support)

Company Overview

Our client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art Nuclear Medicine imaging systems. They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital SPECT and SPECT/CT imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.

Experience, Knowledge, and Skills

• Education: B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.

• Medical Imaging Expertise: Minimum of 3 years of experience servicing and installing medical imaging equipment (CT or PET experience required; Nuclear Medicine equipment experience is highly preferred).

• Technical Proficiency: Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.

• Industrial Experience: Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.

• Soft Skills: Strong sense of customer service with excellent interpersonal and rapport-building skills.

• Operational Mindset: Ability to work independently, take personal ownership of the customer experience, and make decisive calls on resource escalation.

• Travel: Willingness to travel to support other locations within the U.S. and occasionally abroad.

Position Responsibilities

• Technical Support: Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.

• Lifecycle Maintenance: Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.

• Customer Advocacy: Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.

• Product Improvement: Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.

• New Product Introduction: Support the launch of new technologies and "first-of-kind" installations in the field.

• Cross-functional Collaboration: Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.

• Operational Reporting: Provide regular status reports to internal and external support teams and maintain accurate service documentation.

• Process Optimization: Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.