Site Service Engineer - Nuclear medicine

Chronos Consulting; Atlanta (GA); Remote; USD 90,000 - 120,000; Full time

Job summary

Chronos Consulting is seeking a Site Service Engineer for Atlanta, GA, with 3+ years in servicing CT or PET imaging equipment. The role combines on-site and remote support, installations, and preventive maintenance across digital imaging systems.

Travel within the U.S. and occasionally abroad is required, and collaboration with Sales and Applications teams will help resolve customer issues and improve service quality.

Qualifications

• Minimum 3 years servicing medical imaging equipment (CT or PET).
• Experience with on-site and remote support.
• Strong troubleshooting and electromechanical skills.
• Willingness to travel within the US and internationally.

Responsibilities

• Provide on-site and remote technical support for break-fix issues involving hardware, software, IT networking, and clinical applications.
• Perform lifecycle maintenance including new system installations, complex field upgrades, and preventive maintenance across the digital imaging portfolio.
• Act as the primary point of contact for customer concerns and ensure timely resolution and follow-up.
• Provide feedback to improve product reliability, operability, and global serviceability.
• Support the launch of new technologies and first-of-kind installations in the field.
• Collaborate with Sales and Applications teams to resolve issues and drive regional revenue.
• Produce regular status reports and maintain accurate service documentation.
• Identify deficiencies and suggest training, tools, or workflow improvements.

Skills

Customer service

Independent worker

Travel readiness

Problem solving

Education

B.Sc. in Biomedical Engineering

Tools

IT networking

Software installation

Job description

Job Reference: 00000094-1Date Posted: 8 October 2026Location: Atlanta, GARemote Working: 100% remote working possibleSalary: On ApplicationSector: Medical Devices / MedTech, Service & Support Engineers, Capital EquipmentJob Type: Permanent, Full-time, W2, RemoteJob DescriptionSite Service Engineer Location: Atlanta, GATerritory: Regional (with occasional national/international travel support)Company OverviewOur client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art Nuclear Medicine imaging systems. They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital SPECT and SPECT/CT imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.Experience, Knowledge, and SkillsEducation: B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.Medical Imaging Expertise: Minimum of 3 years of experience servicing and installing medical imaging equipment (CT or PET experience required; Nuclear Medicine equipment experience is highly preferred).Technical Proficiency: Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.Industrial

Experience

Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.Soft

Skills

Strong sense of customer service with excellent interpersonal and rapport-building skills.Operational Mindset: Ability to work independently, take personal ownership of the customer experience, and make decisive calls on resource escalation.Travel: Willingness to travel to support other locations within the U.S. and occasionally abroad.

Position Responsibilities

• Technical Support: Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.
• Lifecycle Maintenance: Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.
• Customer Advocacy: Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.
• Product Improvement: Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.
• New Product Introduction: Support the launch of new technologies and "first-of-kind" installations in the field.
• Cross-functional Collaboration: Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.
• Operational Reporting: Provide regular status reports to internal and external support teams and maintain accurate service documentation.
• Process Optimization: Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.