Field Service Engineer NY - Nuclear Medicine

Coberon Chronos; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Coberon Chronos is seeking a Field Service Engineer based in New York City to provide expert technical support for medical imaging equipment. The ideal candidate will have a B.Sc. in Biomedical Engineering or Electrical Engineering, with at least 3 years of experience servicing CT or PET systems.

This role involves significant travel within the U.S. and to international locations, focusing on customer advocacy and operational reporting.

Qualifications

• Minimum of 3 years of experience servicing and installing medical imaging equipment.
• Significant skills in troubleshooting computers and software installations.
• Proven track record in servicing sophisticated industrial or medical hardware.

Responsibilities

• Provide expert on-site and remote support for hardware and software issues.
• Execute new system installations and preventive maintenance.
• Act as the primary point of contact for customer concerns.

Skills

Medical Imaging Expertise

Technical Proficiency

Operational Mindset

Education

B.Sc. in Biomedical Engineering or Electrical Engineering

Job description

Field Service Engineer – New York

Location: New York City (Manhattan Area)

Territory: Regional (with national/international travel support)

Company Overview

Our client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art Nuclear Medicine imaging systems. They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital SPECT and SPECT/CT imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.

Experience, Knowledge, and Skills

• Education: B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.

• Medical Imaging Expertise: Minimum of 3 years of experience servicing and installing medical imaging equipment (CT or PET experience required; Nuclear Medicine equipment experience is highly preferred).

• Technical Proficiency: Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.

• Industrial Experience: Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.

• Soft Skills: Strong sense of customer service with excellent interpersonal and rapport-building skills.

• Operational Mindset: Ability to work independently, take personal ownership of the customer experience, and make decisive decisions regarding resource escalation.

• Travel: Willingness to travel to support other locations within the U.S. and occasionally abroad.

Position Responsibilities

• Technical Support: Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.

• Lifecycle Maintenance: Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.

• Customer Advocacy: Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.

• Product Improvement: Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.

• New Product Introduction: Support the launch of new technologies and "first-of-kind" installations in the field.

• Cross-functional Collaboration: Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.

• Operational Reporting: Provide regular status reports to internal and external support teams and maintain accurate service documentation.

• Process Optimization: Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.