Field service engineer

Spectrum Dynamics Medical; Zanesville (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading medical equipment manufacturer in Zanesville, Ohio, is seeking a Field Service Engineer to enhance customer satisfaction and provide exceptional technical support for their nuclear imaging systems. The ideal candidate will have a Bachelor's degree in Biomedical or Electrical Engineering and at least three years of experience servicing medical imaging equipment. This role requires excellent interpersonal skills and a strong commitment to the customer experience, with opportunities for travel to support various locations.

Qualifications

• Bachelor's degree in Biomedical or Electrical Engineering preferred.
• 3 years of experience with medical imaging equipment servicing.
• Experience with computer software installations and troubleshooting.

Responsibilities

• Provide field service engineering support and improve customer satisfaction.
• Offer technical assistance for DSPECT® and VERITON-CT® products.
• Communicate directly with customers to resolve issues.

Skills

Customer service

Biomedical Engineering

Troubleshooting

Technical communication

Education

Bachelor's degree in Biomedical Engineering or Electrical Engineering

Tools

Medical imaging systems

Computer software

Job description

Spectrum Dynamics Medical is engaged in the development, manufacturing, sale, and service of state‑of‑the‑art nuclear medicine imaging systems. We are spearheading the transformation of the Single Photon Emission Computed Tomography imaging systems from analog to digital detection technology, enabling hospitals and clinicians to provide superior healthcare services at much lower cost.

Position Responsibilities

• Field Service Engineering will create/execute resources and programs to continuously improve Spectrum Dynamics installed base customer satisfaction and loyalty and provide excellent field service support for DSPECT® and VERITON-CT® … The Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.
• Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications.
• Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
• Engage the necessary resources for problem resolution in a timely fashion.
• Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
• Support new product introductions and first‑of‑kind installations.
• Responsible for status reporting to internal/external customer support teams.
• Participate as a technical resource and/or customer advocate as needed.
• Provide technical and support to sales and applications as needed.
• Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes.
• Reports to Director of customer service.

Experiences, Knowledge, Skills and Abilities

• S. in Biomedical Engineering or Electrical Engineering (or equivalent education) preferred.
• Experience servicing and troubleshooting industrial equipment.
• 3 years of experience servicing/installing medical imaging equipment (CT or PET, while nuclear equipment is preferred).
• Significant skills and qualifications with handling computers, software installations and upgrades, and electronic‑mechanic assembly.
• Ability to work independently.
• Willingness to travel in order to support other locations in the US and abroad.
• Strong sense of customer service with excellent interpersonal skills.
• Anything else that managers deem necessary to assign in order to support the company’s mission, vision, and values.

Applications

Please submit job applications by email to [e-mail]

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industries: Medical Equipment Manufacturing