Field Service Engineer Seattle - Nuclear Medicine

Coberon Chronos; Seattle (WA); On-site; USD 85,000 - 125,000; Full time

Job summary

Coberon Chronos seeks a Field Service Engineer to support Seattle-based imaging systems, including CT and PET equipment. You will perform on-site and remote service, installations, and preventive maintenance across the digital imaging portfolio.

Ideal candidates have 3+ years in medical imaging service, strong troubleshooting skills, and a customer-focused mindset. Travel within the U.S. and occasional international trips are expected.

Qualifications

• Minimum 3 years of experience servicing and installing medical imaging equipment (CT or PET)
• Nuclear Medicine equipment experience is highly preferred
• Strong troubleshooting of computers, software installations/upgrades, and electromechanical assemblies

Responsibilities

• Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.
• Execute new system installations, complex field upgrades, and preventive maintenance across the imaging product portfolio.
• Act as primary point of contact for customer concerns and ensure timely resolution and clear follow-up.

Skills

Troubleshooting

Customer service

Independent work

On-site support

Education

B.Sc. in Biomedical or Electrical Engineering

Tools

Imaging hardware tools

System installation tools

Job description

Field Service Engineer – Seattle WA

Location: Seattle WA

Territory: Regional (with national/international travel support)

Company Overview

Our client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art Nuclear Medicine imaging systems. They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital SPECT and SPECT/CT imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.

Experience, Knowledge, and Skills

• Education: B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.

• Medical Imaging Expertise: Minimum of 3 years of experience servicing and installing medical imaging equipment (CT or PET experience required; Nuclear Medicine equipment experience is highly preferred).

• Technical Proficiency: Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.

• Industrial Experience: Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.

• Soft Skills: Strong sense of customer service with excellent interpersonal and rapport-building skills.

• Operational Mindset: Ability to work independently, take personal ownership of the customer experience, and make decisive decisions regarding resource escalation.

• Travel: Willingness to travel to support other locations within the U.S. and occasionally abroad.

Position Responsibilities

• Technical Support: Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.

• Lifecycle Maintenance: Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.

• Customer Advocacy: Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.

• Product Improvement: Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.

• New Product Introduction: Support the launch of new technologies and "first-of-kind" installations in the field.

• Cross-functional Collaboration: Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.

• Operational Reporting: Provide regular status reports to internal and external support teams and maintain accurate service documentation.

• Process Optimization: Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.