Field Services Engineer

East Coast Medical Systems; Alpharetta (GA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training opportunities

Job summary

A medical imaging solutions provider is seeking a skilled Field Service Engineer to install and maintain MRI, CT, and PET/CT scanners across the Southeastern US. The role requires strong technical knowledge and willingness to travel for customer support. Competitive salary and comprehensive benefits offered, including health insurance and ongoing training.

Qualifications

• Experience in servicing medical imaging equipment, preferably MRI, CT, or PET/CT.
• Familiarity with DICOM and PACS.
• Ability to lift and move heavy equipment (up to 50 lbs).

Responsibilities

• Install, maintain, and repair MRI, CT, and PET/CT scanners.
• Diagnose and troubleshoot complex technical issues.
• Provide technical support to customers.

Skills

Technical knowledge of diagnostic imaging systems

Troubleshooting electrical issues

Problem-solving skills

Strong communication skills

Education

Associate’s or Bachelor’s degree in Biomedical Engineering or related field

Tools

Diagnostic imaging software

Job description

Overview

Job Listing: Field Service Engineer (MRI, CT, PET/CT Scanners) – Southeastern US

Company: East Coast Medical Systems, Inc. (ECMed)

Location: Southeastern US (Remote/Field-Based, Travel Required)

Job Type: Full-Time

Posted Date: October 9, 2025

About Us

ECMed, located in the Atlanta, Georgia metro area, is a leading provider of medical imaging solutions, dedicated to delivering cutting-edge technology and exceptional service to healthcare facilities across the US. We specialize in the installation, maintenance, and repair of advanced diagnostic imaging equipment, including MRI, CT, and PET/CT scanners.

Job Summary

We are seeking a skilled and motivated Field Service Engineer to join our team in the Southeastern US. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of MRI, CT, and PET/CT scanners at customer sites. This role requires moderate travel within the region, excellent technical expertise, and a commitment to delivering outstanding customer service.

Key Responsibilities

• Perform installation, calibration, maintenance, and repair of MRI, CT, and PET/CT scanners at customer sites.
• Diagnose and troubleshoot complex technical issues, ensuring minimal downtime for critical medical equipment.
• Provide on-site and remote technical support to customers, addressing inquiries and resolving issues promptly.
• Conduct preventive maintenance and system upgrades to ensure optimal equipment performance and compliance with regulatory standards.
• Document service activities, including service reports, parts usage, and customer interactions, in accordance with our ISO 13485:2016 Certified Quality Management System.
• Train customer staff on basic equipment operation and safety protocols.
• Collaborate with internal teams, including engineering, sales, and customer support, to resolve escalated issues.
• Maintain a high level of customer satisfaction through professional communication and timely service delivery.
• Stay current with industry trends, technical advancements, and manufacturer-specific training.

Qualifications

• Associate’s or Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Electronics, or a related field (or equivalent experience).
• Strong technical knowledge of diagnostic imaging systems, including hardware, software, and networking components.
• Proficiency in troubleshooting electrical, mechanical, and software-related issues.
• Excellent problem-solving skills and ability to work independently in high-pressure environments.
• Willingness to travel within the Southeastern US (AL, FL, GA, MS, NC, SC, TN).
• Valid driver’s license and ability to meet company driving requirements.
• Strong communication and customer service skills.
• Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces as needed.
• Manufacturer-specific training (e.g., Siemens, GE) is a plus.
• Ability to pass background checks and comply with healthcare facility credentialing requirements.

Preferred Skills

• Experience with multi-vendor imaging equipment.
• 2+ years of experience servicing medical imaging equipment, preferably MRI, CT, and/or PET/CT.
• Familiarity with DICOM, PACS, and other medical imaging software standards.
• Certification in relevant imaging modalities or OEM training programs.

Benefits

• Competitive salary based on experience.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Company-provided tools, vehicle allowance, and reimbursed travel expenses.
• Ongoing training and professional development opportunities.
• Field-based role requiring moderate travel to customer sites across the Southeastern US.
• On-call availability for emergency service requests, including evenings and weekends.
• Collaborative and supportive team environment with opportunities for growth.

Equal Opportunity Statement

ECMed is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.