Site Security Operations Manager

Allied Universal; Staten Island Junction (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Eight paid holidays

Sick days

Vacation accrual

Job summary

Allied Universal is seeking a Security Operations Site Manager to oversee day-to-day security operations at a Cranford, NJ client site. You will lead security staff, manage payroll, schedule, training, and coaching while maintaining strong client relationships to ensure high-quality service.

The role requires a four-year degree in a related field and prior contracts/security leadership experience. You will drive compliance, reporting, and performance while coordinating with HR and clients to

Qualifications

• Four year degree in Criminal Justice, Business Administration or related field.
• Experience in contract security, facilities management, military or law enforcement.
• At least 2 years of business management/operations/supervisory experience.
• Ability to develop and grow customer relationships.
• Experience in hiring, developing, motivating and retaining quality staff.
• Outstanding interpersonal and communications skills.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Entrepreneurial attitude in a team setting.

Responsibilities

• Supervise the day to day security operations of an assigned client site.
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
• Ensure the client site is provided with high quality security services to protect people and property.
• Build, improve and maintain effective relationships with both client and employees.
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or program with Client.
• Handle any escalated security issues or emergency situations appropriately.
• Other management responsibilities as determined by leadership.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.).
• Assure that employee grievances are heard and resolved and personnel records are updated and accurate.
• Assure communication of policies, company announcements and job openings through READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel.
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s).
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.
• Licensing requirements are subject to state/local laws and regulations.
• Capably utilize WinTeam for scheduling and billing, and to produce reports.
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.

Skills

Staff Management

Financial Management

Integrity

Problem Solving

Conflict Management

Time Management

Customer Focus

Timely Decision Making

Motivating and Directing Others

Drive for Results

Education

Four year degree in Criminal Justice, Business Administration or related field

Tools

WinTeam

Job description

Allied Universal is seeking a Security Operations Site Manager to oversee day-to-day security operations at a Cranford, NJ client site. You will lead security staff, manage payroll, schedule, training, and coaching while maintaining strong client relationships to ensure high-quality service.

The role requires a four-year degree in a related field and prior contracts/security leadership experience. You will drive compliance, reporting, and performance while coordinating with HR and clients to