Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS

Yorktown Systems Group; Fort Bragg (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Yorktown Systems Group is hiring a Verifying Official (VO)/ID Card Operator in Fort Bragg, NC. The role involves providing administrative support to the US Army Reserve Command's Identification Card Office, including issuing ID badges and processing requests for identification access. Candidates must have a high school diploma and customer service experience, along with the ability to manage sensitive information and ensure compliance with regulations. This full-time position requires an active secret security clearance.

Qualifications

• One year of experience in a customer service environment, preferably in HR.
• Ability to perform various administrative tasks and exercises discretion.
• Proficiency in oral and written communication.

Responsibilities

• Provide administrative support at the USID Card Office.
• Verify and issue USIDs and CACs for eligible recipients.
• Operate USARC’s card issuance systems to ensure eligibility accuracy.

Skills

Customer service experience

Oral and written communication

Microsoft Word

Microsoft Outlook

Education

High school diploma or equivalent

Job description

Job Summary

Yorktown Systems Group is seeking a highly qualified Verifying Official (VO)/ID Card Operator to provide administrative support services to the US Army Reserve Command (USARC) G-1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO).

Responsibilities

• Provide administrative support services and effectively staff the designated USID Card Office during operating hours.
• Be responsible for the accountability, control, verification, and issuance of USIDs and CACs for active duty military, reserve, National Guard members, retirees, family members/dependents, and other eligible recipients.
• Perform USID and CAC issuance support services by processing identification issuance requests and supporting the Government’s issuance of identification badges for building and system access systems in accordance with regulations and DoD policy directives.
• Operate the USARC’s USID Card Issuance Systems to verify information and conduct all required background checks to ensure verification of the recipient’s eligibility with a 100 percent degree of accuracy.
• Perform all required USID and CAC issuance verification tasks including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in accordance with regulations, DoD policy directives, and the RAPIDS Training Guide.
• All Contractor personnel staffing RAPIDS Workstations shall be certified as “VOs.”
• Ensure uniformed service members, their family members, and other eligible beneficiaries receive the DoD benefits to which they are entitled.
• Perform all VO tasks which includes, but is not limited to:
  • Protect privacy and confidentiality of data on the RAPIDS terminal screen.
  • Verify the identity of card recipients as required by applicable regulations before entering applicant data in RAPIDS.
  • View and scan documents that establish benefit or ID card eligibility before entering data into DEERS or issuing ID cards.
  • Enter DoD sponsor and family member information, issue DoD ID cards using RAPIDS workstations, suspend privileges, and update DEERS as necessary.
• Process and complete DEERS/RAPIDS input and updates accurately and in a timely manner. Contractor shall maintain all required information and records in the DEERS/RAPIDS system.
• Operate DEERS RAPIDS equipment to update and maintain electronic and paper filing systems to support CAC statistics, hiring actions, and the entry of any additional CAC information and correspondence received.

Qualifications

• Possess a high school diploma (or equivalent) and one year of experience in a customer service environment, preferably in an HR-related position.
• Be able to perform various administrative tasks and procedures and exercise discretion.
• Be proficient in oral and written communication, and have a working knowledge of Microsoft Word, Outlook, and basic office equipment such as computers, copiers, fax machines, and scanners.
• Successfully complete RAPIDS certification in accordance with PWS 1.16.

Clearance Requirements

An Active SECRET Security Clearance is required for all positions located at the USARC G-1 (Fort Bragg, NC); all other positions must pass a National Agency Check with Inquiries (NACI) Tier 1 investigation and background check.

Locations

Hoover, AL / Pago Pago, American Samoa / Los Alamitos, CA / Los Angeles, CA / Mountain View, CA / Aurora, CO / Orlando, FL / Fort Gillem, GA / Fort Shafter, HI / Darien, IL / Arlington Heights, IL / Forest Park, IL / Fort Knox, KY / Devens, MA / Livonia, MI / Saipan, Guam / Vicksburg, MS / Charlotte, NC / Fort Bragg, NC / Londonderry, NH / Fort Totten, NY / Rochester, NY / Williamsport, PA / Johnstown, PA / Moon Township, PA / Fort Buchanan, PR / Greenville, SC / Grand Prairie, TX / Houston, TX / Salt Lake City, UT / Abingdon, VA / Marysville, VA / Vancouver, WA

Travel

Some travel may be required.

Job Type

Full-Time

Exemption Type

Exempt

Category

Contractors

EEO Statement

Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company’s equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries, will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC. is a wholly-owned subsidiary of Yorktown Systems Group, Inc.