Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS

Yorktown Systems Group; Mountain View (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Yorktown Systems Group is looking for a Verifying Official (VO)/ID Card Operator in Mountain View, CA. This full-time role includes providing administrative support to the US Army Reserve Command, focusing on the processing and issuance of identification badges. Candidates must have a high school diploma, experience in customer service, and proficiency in Microsoft Office. An Active SECRET Security Clearance is required. The position is exempt under contractor classification.

Qualifications

• Requires high school diploma and one year of experience in a customer service environment.
• Proficiency in Microsoft Office tools is essential.
• Successful completion of RAPIDS certification is required.

Responsibilities

• Provide administrative support services at the USID Card Office.
• Account for the control and issuance of USIDs and CACs.
• Ensure 100% accuracy during verification and issuance processes.

Skills

Customer Service

Attention to Detail

Administrative Tasks

Microsoft Word

Microsoft Outlook

Education

High school diploma or equivalent

Tools

RAPIDS

Office Equipment

Job description

Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS - (2382)

Location: Mountain View, CA 94043 (Primary)

Summary: Yorktown Systems Group is seeking a highly qualified Verifying Official (VO)/ID Card Operator to provide administrative support services to the US Army Reserve Command (USARC) G-1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO).

The USARC Command currently operates ICOs in different locations throughout the United States. The main responsibility of these Common Access Card (CAC) offices is to provide Department of Defense (DoD) CACs and Uniformed Services Identifications (USIDs) to eligible recipients in order to ensure that authorized personnel have identifications to secure and allow efficient physical access to Government facilities, access to secure web sites, and email systems. The USARC ICOs are also tasked with operating identification issuance systems, and issuing CACs to uniformed service members, retirees, family members/dependents and other eligible recipients such as Contractors assigned to work with USARC.

The Defense Manpower Data Center (DMDC) is responsible for providing all functional oversight for the ICOs equipment, software and maintenance of the Defense Enrollment and Eligibility Reporting System (DEERS)/Real-time Automated Personnel Identification System (RAPIDS) sites.

Specific Duties:

• Provide administrative support services and staff the designated USID Card Office during operation hours.
• Account for the control, verification, and issuance of USIDs and CACs for active duty military, reserve and National Guard members, military retirees, family members/dependents, and other eligible recipients.
• Support the processing of identification issuance requests and assist the Government’s issuance of identification badges for building and system access in accordance with regulations and DoD policy directives.
• Operate the USARC’s USID Card Issuance Systems to verify information and conduct all required background checks, ensuring 100% accuracy.
• Perform all required USID and CAC issuance verification tasks including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined by regulations, DoD policy directives, and the RAPIDS Training Guide.
• All Contractor personnel staffing RAPIDS workstations shall be certified as “VOs.”
• Ensure uniformed service members, their family members, and other eligible beneficiaries receive DoD benefits to which they are entitled.
• As a VO, perform tasks that include:
  • Protect the privacy and confidentiality of data on the RAPIDS terminal screen.
  • Verify the identity of card recipients as required by the applicable regulations before entering applicant data in RAPIDS.
  • View and scan documents that establish benefit or ID card eligibility before entering data into DEERS or issuing ID cards.
  • Enter DoD Sponsor and family member information and issue DoD ID cards using RAPIDS workstations, suspend privileges and update DEERS as necessary.
• Process and complete DEERS/RAPIDS input and updates accurately and in a timely manner, maintaining all required information and records.
• Operate DEERS RAPIDS equipment to update and maintain electronic and paper filing systems to support CAC statistics, hiring actions, and the entry of additional CAC information and correspondence received.

Job Requirements

Required Qualifications:

• High school diploma (or equivalent) and one year of experience in a Customer Service environment, preferably in an HR-related position.
• Ability to perform various administrative tasks and procedures with discretion.
• Proficiency in Microsoft Word, Outlook, and basic office equipment (computers, copiers, fax machines, scanners, etc.).
• Successful completion of RAPIDS certification IAW PWS 1.16.

Clearance: An Active SECRET Security Clearance is required for all positions located at the USARC G‑1 (Fort Bragg, NC); all other positions must pass a National Agency Check with Inquiries (NACI) Tier 1 investigation and background check.

Locations: Hoover, AL / Pago Pago, American Samoa / Los Alamitos, CA / Los Angeles, CA / Mountain View, CA / Aurora, CO / Orlando, FL / Fort Gillem, GA / Fort Shafter, HI / Darien, IL / Arlington Heights, IL / Forest Park, IL / Fort Knox, KY / Devens, MA / Livonia, MI / Saipan, Guam / Vicksburg, MS / Charlotte, NC / Fort Bragg, NC / Londonderry, NH / Fort Totten, NY / Rochester, NY / Williamsport, PA / Johnstown, PA / Moon Township, PA / Fort Buchanan, PR / Greenville, SC / Grand Prairie, TX / Houston, TX / Salt Lake City, UT / Abingdon, VA / Marysville, VA / Vancouver, WA

Travel: Some travel may be required.

Job Type: Full‑Time

Exemption Type: Exempt

Category: Contractors

EEO Statement: Yorktown Systems Group, Inc., and its wholly‑owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, or other non‑merit‑based factor. Yorktown systems follows all applicable laws and Executive Orders for affirmative action to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are considered for employment opportunities.