Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS

Yorktown Systems Group; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Yorktown Systems Group is seeking a Verifying Official (VO)/ID Card Operator in Los Angeles, CA. This position involves providing administrative support services to the US Army Reserve Command by processing identification issuance requests. Responsibilities include verifying eligibility, issuing identification badges, and maintaining accurate records. The ideal candidate has a high school diploma, customer service experience, and must complete RAPIDS certification. A SECRET Security Clearance is required for this role. Full-time employment; some travel may be necessary.

Qualifications

• At least one year of experience in a customer service environment, preferably in HR.
• Ability to perform various administrative tasks and exercise discretion.
• Successful completion of RAPIDS certification.

Responsibilities

• Provide administrative support services to the US Army Reserve Command.
• Accountability, control, verification, and issuance of USIDs and CACs.
• Operate the USARC’s USID Card Issuance Systems to verify information.
• Process identification issuance requests and supporting government issuances.

Skills

Customer service experience

Proficient in oral and written communication

Working knowledge of Microsoft Word and Outlook

Education

High school diploma or equivalent

Job description

Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS - (2381)

Yorktown Systems Group is a committed team of dedicated former military and civilian professionals who provide ethical and quality services to government customers.

Job Description

Yorktown Systems Group is seeking a highly qualified Verifying Official (VO)/ID Card Operator to provide administrative support services to the US Army Reserve Command (USARC) G‑1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO).

Responsibilities

• Provide administrative support services and staff the designated USID Card Office during operating hours.
• Be responsible for the accountability, control, verification, and issuance of USIDs and CACs for active duty, reserve, National Guard members, retirees, family members, and other eligible recipients.
• Perform USID and CAC issuance support services by processing identification issuance requests and supporting government issuance of identification badges for building and system access in accordance with regulations and DoD policy directives.
• Operate the USARC’s USID Card Issuance Systems to verify information and conduct required background checks with 100 % accuracy.
• Perform all required USID and CAC issuance verification tasks, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined by regulations and the RAPIDS Training Guide.
• All contractor personnel staffing RAPIDS Workstations shall be certified as “VOs.”
• Ensure uniformed service members, their families, and other eligible beneficiaries receive the DoD benefits to which they are entitled.
• Perform VO tasks, including: protecting privacy and confidentiality of data on the RAPIDS terminal screen; verifying identity of card recipients before entering data; viewing and scanning eligibility documents; entering DoD sponsor and family member information; issuing DoD ID cards; suspending privileges; and updating DEERS as necessary.
• Process and complete DEERS/RAPIDS input and updates accurately and in a timely manner.
• Maintain electronic and paper filing systems to support CAC statistics and related actions.

Qualifications

• High school diploma (or equivalent) and at least one year of experience in a customer‑service environment, preferably in an HR‑related position.
• Proficient in oral and written communication; working knowledge of Microsoft Word, Outlook, and basic office equipment.
• Successful completion of RAPIDS certification in accordance with PWS 1.16.
• Ability to perform various administrative tasks and exercise discretion.

Security Clearance

An active SECRET Security Clearance is required for all positions located at the USARC G‑1 (Fort Bragg, NC); all other positions must pass a National Agency Check with Inquiries (NACI) Tier 1 investigation and background check.

Location

Multiple locations: Hoover, AL; Pago Pago, American Samoa; Los Alamitos, CA; Los Angeles, CA; Mountain View, CA; Aurora, CO; Orlando, FL; Fort Gillem, GA; Fort Shafter, HI; Darien, IL; Arlington Heights, IL; Forest Park, IL; Fort Knox, KY; Devens, MA; Livonia, MI; Saipan, Guam; Vicksburg, MS; Charlotte, NC; Fort Bragg, NC; Londonderry, NH; Fort Totten, NY; Rochester, NY; Williamsport, PA; Johnstown, PA; Moon Township, PA; Fort Buchanan, PR; Greenville, SC; Grand Prairie, TX; Houston, TX; Salt Lake City, UT; Abingdon, VA; Marysville, VA; Vancouver, WA.

Travel

Some travel may be required.

Employment Details

Full‑time; Exempt; Contractor.

EEO Statement

Yorktown Systems Group, Inc., and its wholly‑owned subsidiaries are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other non‑merit‑based factor. The company takes affirmative action as required by applicable laws and executive orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, protected veterans, armed forces service medal veterans, and qualified disabled persons are considered for employment opportunities. The Unconventional, LLC. is a wholly‑owned subsidiary of Yorktown Systems Group, Inc.