Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS

Yorktown Systems Group; Forest Park (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Yorktown Systems Group is seeking a Verifying Official (VO)/ID Card Operator in Forest Park, GA. The role involves providing administrative support to the US Army Reserve Command, including processing identification issuance requests and managing ID badges. A high school diploma and one year of customer service experience are required. Candidates must be proficient in Microsoft Office and complete RAPIDS certification. An Active SECRET Security Clearance is essential. This is a full-time position that may require some travel.

Qualifications

• One year of experience in a Customer Service environment, preferably in an HR-related position.
• Ability to perform various administrative tasks and exercise discretion.
• Successful completion of RAPIDS certification IAW PWS 1.16.

Responsibilities

• Provide administrative support services and effectively staff the USID Card Office during hours of operation.
• Accountability, control, verification, and issuance of USIDs and CACs.
• Research and review source documents to verify eligibility.
• Protect privacy and confidentiality of data.

Skills

Customer Service Experience

Administrative Tasks

Communication Skills

Microsoft Word

Microsoft Outlook

Education

High School Diploma or Equivalent

Tools

Computers

Copiers

Scanners

Fax Machines

Job description

Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS - (2385)

Yorktown Systems Group is seeking a highly qualified Verifying Official (VO)/ID Card Operator to provide administrative support services to the US Army Reserve Command (USARC) G-1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO).

Responsibilities

• Provide administrative support services and effectively staff the USID Card Office during hours of operation.
• Accountability, control, verification, and issuance of USIDs and CACs for active duty military, reserve and National Guard members, retirees, family members/dependents, and other eligible recipients.
• Process identification issuance requests and support the Government’s issuance of identification badges for building and system access in accordance with regulations and DoD policy directives.
• Operate the USARC’s USID Card Issuance Systems, verify information, and conduct all required background checks with 100% accuracy.
• Research and review source documents, verify eligibility, and discuss entitlements as defined in regulations and DoD policy directives and the RAPIDS Training Guide.
• Ensure all Contractor personnel staffing RAPIDS Workstations are certified as “VOs.”
• Protect privacy and confidentiality of data on the RAPIDS terminal screen.
• Verify identity of card recipients before entering data in RAPIDS.
• View and scan documents that establish badge eligibility before entering data into DEERS or issuing ID cards.
• Enter DoD Sponsor and family member information, issue DoD ID cards using RAPIDS workstations, suspend privileges, and update DEERS as necessary.
• Process and complete DEERS/RAPIDS input and updates accurately and in a timely manner.
• Operate DEERS RAPIDS equipment to update and maintain electronic and paper filing systems to support CAC statistics, hiring actions, and entry of additional CAC information and correspondence received.

Qualifications

• High school diploma (or equivalent) and one year of experience in a Customer Service environment, preferably in an HR-related position.
• Ability to perform various administrative tasks and exercise discretion.
• Proficient oral and written communication skills; working knowledge of Microsoft Word, Outlook, and basic office equipment such as computers, copiers, fax machines, and scanners.
• Successful completion of RAPIDS certification IAW PWS 1.16.

Clearance

An Active SECRET Security Clearance is required for all positions located at the USARC G-1 (Fort Bragg, NC); all other positions must pass a National Agency Check with Inquiries (NACI) Tier 1 investigation.

Location

• Hoover, AL
• Pago Pago, American Samoa
• Los Alamitos, CA
• Los Angeles, CA
• Mountain View, CA
• Aurora, CO
• Orlando, FL
• Fort Gillem, GA
• Fort Shafter, HI
• Darien, IL
• Arlington Heights, IL
• Forest Park, IL
• Fort Knox, KY
• Devens, MA
• Livonia, MI
• Saipan, Guam
• Vicksburg, MS
• Charlotte, NC
• Fort Bragg, NC
• Londonderry, NH
• Fort Totten, NY
• Rochester, NY
• Williamsport, PA
• Johnstown, PA
• Moon Township, PA
• Fort Buchanan, PR
• Greenville, SC
• Grand Prairie, TX
• Houston, TX
• Salt Lake City, UT
• Abingdon, VA
• Marysville, VA
• Vancouver, WA

Travel

Some travel may be required.

Job Type

Full-Time | Exempt | Contractors

EEO Statement

Yorktown Systems Group, Inc., and its wholly-owned subsidiaries are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non‑merit‑based factor, or other characteristics protected by law. As part of the company’s equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, armed forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.