Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS

Yorktown Systems Group; Honolulu (HI); On-site; USD 40,000 - 60,000; Full time

Job summary

Yorktown Systems Group is seeking a highly qualified Verifying Official (VO)/ID Card Operator in Honolulu, HI. The role involves administrative support for the US Army Reserve Command, processing identification requests, and issuing ID cards. Candidates should have a high school diploma, customer service experience, and excellent communication skills. Proficiency in Microsoft Office and the ability to obtain RAPIDS certification are essential. This position is full-time and requires some travel.

Qualifications

• Experience in a customer service environment, preferably in an HR-related position.
• Ability to perform various administrative tasks and procedures with discretion.
• Proficient in oral and written communication.

Responsibilities

• Provide administrative support services at the USID Card Office.
• Control and issue USIDs and CACs for eligible recipients.
• Process identification issuance requests according to regulations.

Skills

Customer service experience

Communication skills

Microsoft Word

Microsoft Outlook

Office equipment knowledge

Education

High school diploma or equivalent

Tools

RAPIDS certification

Job description

Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS - (2386)

Overview: Yorktown Systems Group is seeking a highly qualified Verifying Official (VO)/ID Card Operator to provide administrative support services to the US Army Reserve Command (USARC) G-1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO).

Responsibilities

• Provide administrative support services and effectively staff the designated USID Card Office during hours of operation.
• Accountability, control, verification, and issuance of USIDs and CACs for active duty military, reserve and National Guard members, retirees, family members/dependents, and other eligible recipients.
• Process identification issuance requests and support the Government’s issuance of identification badges for building and system access in accordance with regulations and DoD policy directives.
• Operate the USARC’s USID Card Issuance Systems to verify information and conduct all required background checks with a 100 percent degree of accuracy.
• Perform all required USID and CAC issuance verification tasks, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in regulations and the RAPIDS Training Guide.
• All Contractor personnel staffing RAPIDS Workstations shall be certified as “VOs”.
• Ensure uniformed service members, their family members, and other eligible beneficiaries receive the DoD benefits to which they are entitled; protect national security interests through ID card issuance.
• A VO performs all VO tasks which includes, but is not limited to, the following:
  • Protect the privacy and confidentiality of data on the RAPIDS terminal screen.
  • Verify the identity of card recipients as required by regulations before entering applicant data in RAPIDS.
  • View and scan documents that establish benefit or ID card eligibility before entering data into DEERS or issuing ID cards.
  • Enter DoD Sponsor and family member information, issue DoD ID cards using RAPIDS workstations, suspend privileges, and update DEERS as necessary.
• Process and complete DEERS/RAPIDS input and updates accurately and in a timely manner, maintaining required records in the system.
• Operate DEERS RAPIDS equipment to update and maintain electronic and paper filing systems to support CAC statistics, hiring actions, and other CAC information.

Qualifications

• High school diploma (or equivalent) and one year of experience in a customer service environment, preferably in an HR-related position.
• Ability to perform various administrative tasks and procedures with discretion.
• Proficient oral and written communication, and working knowledge of Microsoft Word, Outlook, and office equipment such as computers, copiers, fax machines, scanners, etc.
• Must successfully complete RAPIDS certification in accordance with PWS 1.16.

Clearance

An Active SECRET Security Clearance is required for all positions located at the USARC G-1 (Fort Bragg, NC); all other positions must pass a National Agency Check with Inquiries (NACI) Tier 1 investigation and background check.

Location

Hoover, AL / Pago Pago, American Samoa / Los Alamitos, CA / Los Angeles, CA / Mountain View, CA / Aurora, CO / Orlando, FL / Fort Gillem, GA / Fort Shafter, HI / Darien, IL / Arlington Heights, IL / Forest Park, IL / Fort Knox, KY / Devens, MA / Livonia, MI / Saipan, Guam / Vicksburg, MS / Charlotte, NC / Fort Bragg, NC / Londonderry, NH / Fort Totten, NY / Rochester, NY / Williamsport, PA / Johnstown, PA / Moon Township, PA / Fort Buchanan, PR / Greenville, SC / Grand Prairie, TX / Houston, TX / Salt Lake City, UT / Abingdon, VA / Marysville, VA / Vancouver, WA

Travel

Some travel will be required.

Job Type

Full-Time

Exemption Type

Exempt

Category

Contractors

EEO Statement

Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC. is a wholly-owned subsidiary of Yorktown Systems Group, Inc.