Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS

Yorktown Systems Group; Fagatogo (AS); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Yorktown Systems Group is hiring a Verifying Official (VO)/ID Card Operator responsible for administering identification issuance for the US Army Reserve Command (USARC). The position entails providing operational support, processing ID requests, and maintaining compliance with DoD policies. Candidates must possess a high school diploma and at least one year of relevant customer service experience. An active SECRET security clearance is required for the role. This full-time position offers diverse locations across the U.S.

Qualifications

• One year of experience in a Customer Service environment, preferably in HR.
• Ability to exercise discretion in various administrative tasks.
• Proficient in Microsoft Word, Outlook, and basic office equipment.

Responsibilities

• Provide administrative support for identification issuance requests.
• Accountability and issuing of USIDs and CACs for eligible recipients.
• Conduct background checks and eligibility verifications.
• Maintain organization of information in the DEERS/RAPIDS system.
• Ensure privacy and confidentiality of data.

Skills

Customer Service Experience

Oral and Written Communication

Administrative Tasks

Microsoft Office Proficiency

Education

High school diploma or equivalent

Job description

Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS - (2379)

Job Title: Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS

Location: Hoover, AL / Pago Pago, American Samoa / Los Alamitos, CA / Los Angeles, CA / Mountain View, CA / Aurora, CO / Orlando, FL / Fort Gillem, GA / Fort Shafter, HI / Darien, IL / Arlington Heights, IL / Forest Park, IL / Fort Knox, KY / Devens, MA / Livonia, MI / Saipan, Guam / Vicksburg, MS / Charlotte, NC / Fort Bragg, NC / Londonderry, NH / Fort Totten, NY / Rochester, NY / Williamsport, PA / Johnstown, PA / Moon Township, PA / Fort Buchanan, PR / Greenville, SC / Grand Prairie, TX / Houston, TX / Salt Lake City, UT / Abingdon, VA / Marysville, VA / Vancouver, WA

Summary: Yorktown Systems Group is seeking a highly qualified Verifying Official (VO)/ID Card Operator to provide administrative support services to the US Army Reserve Command (USARC) G-1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO).

The USARC Command operates ICOs in different locations throughout the United States. The main responsibility of these Common Access Card (CAC) offices is to provide Department of Defense (DoD) CACs and Uniformed Services Identifications (USIDs) to eligible recipients in order to ensure that authorized personnel have identifications to secure and allow efficient physical access to Government facilities, access to secure web sites, and email systems. The USARC ICOs are also tasked with operating identification issuance systems, and issuing CACs to uniformed service members, retirees, family members/dependents and other eligible recipients such as contractors assigned to work with USARC.

The Defense Manpower Data Center (DMDC) is responsible for providing all functional oversight for the ICOs equipment, software and maintenance of the Defense Enrollment and Eligibility Reporting System (DEERS)/ Real-time Automated Personnel Identification System (RAPIDS) sites.

Specific duties may include, but are not limited to:

• Provide administrative support services and effectively staff the USID Card Office during hours of operation.
• Responsible for the accountability, control, verification, and issuance of USIDs and CACs for active duty military, reserve and National Guard members, military retirees, family members/dependents, and other eligible recipients.
• Process identification issuance requests and support the Government’s issuance of identification badges for building and system access in accordance with regulations and DoD policy directives.
• Operate the USARC’s USID Card Issuance Systems to verify information and conduct all required background checks to ensure verification of the recipient’s eligibility with 100% accuracy.
• Perform all required USID and CAC issuance verification tasks, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in accordance with regulations and DoD policy directives and the RAPIDS Training Guide.
• All Contractor personnel staffing RAPIDS Workstations shall be certified as “VOs.”
• Ensure uniformed service members, their family members, and other eligible beneficiaries receive the DoD benefits to which they are entitled. With the added responsibility of issuing ID cards, the VO is on the front lines of defending national security interests and plays an important role in keeping our country safe.
• A VO performs all VO tasks which includes, but is not limited to, the following:
  • Protects the privacy and confidentiality of data on the RAPIDS terminal screen.
  • Verifies the identity of card recipients as required by the applicable regulations before entering applicant data in RAPIDS.
  • Views and scans documents that establish benefit or ID card eligibility before entering data into DEERS or issuing ID cards.
  • Enrolls DoD Sponsor and family member information, issues DoD ID cards using RAPIDS workstations, suspends privileges, and updates DEERS as necessary.
• Process and complete DEERS/RAPIDS input and updates accurately and in a timely manner. Contractor shall maintain all required information and records in the DEERS/RAPIDS system.
• Operate DEERS RAPIDS equipment to update and maintain electronic and paper filing systems to support CAC statistics, hiring actions, and the entry of any additional CAC information and correspondence received.

Job Requirements

Required Qualifications:

• Possess a high school diploma (or equivalent) and one year of experience in a Customer Service environment, preferably in an HR-related position.
• Able to perform various administrative tasks and procedures and exercise discretion.
• Proficient in both oral and written communication, and have a working knowledge of Microsoft Word, Outlook, and basic office equipment such as computers, copiers, fax machines, scanners, etc.
• Must successfully complete RAPIDS certification IAW PWS 1.16.

Clearance: An Active SECRET Security Clearance is required for all positions located at the USARC G-1 (Fort Bragg, NC); all other positions must pass a National Agency Check with Inquiries (NACI) Tier 1 investigation and background check.

Travel: Some travel will be required.

Job Type: Full-Time

Exemption Type: Exempt

Category: Contractors

EEO STATEMENT Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries, will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC is a wholly-owned subsidiary of Yorktown Systems Group, Inc.