Site Reliability Operations Lead: Automation & RCA

Tata Consultancy Services Limited; Marlborough (MA); In loco; USD 100.000 - 120.000; Tempo pieno

Descrizione del lavoro

Tata Consultancy Services Limited in Marlborough, MA seeks a Lead role focused on production troubleshooting, automation, and SRE discipline. The candidate should command strong scripting in Python or Shell and deep experience with REST APIs, microservices, and distributed systems.

Responsibilities cover RCA, log analysis, debugging at code level, and building self-healing automation to reduce MTTR, while working across UI, APIs, and infrastructure.

Competenze

• Strong Python and Shell scripting experience.
• Strong programming background in Java/Spring Boot and/or .NET.
• REST APIs and Microservices experience.
• SQL and database troubleshooting.
• Git/source control proficiency.
• CI/CD pipelines knowledge.
• Application and production debugging.
• Log analysis and monitoring proficiency.
• Experience with monitoring/observability tools.
• Linux/Unix expertise.
• Automation and self-healing implementation experience.
• Strong RCA/problem-solving capability.

Mansioni

• Troubleshoot production issues across UI, APIs, microservices, application, database and infrastructure layers.
• Analyze logs, application errors, API failures, latency and service dependencies.
• Perform code-level debugging to identify root causes rather than limiting investigation to monitoring/log analysis.
• Develop permanent engineering fixes for recurring production problems.
• Reduce MTTR through automation and faster root-cause identification.
• Client's current SRE direction specifically emphasizes improved RCA, impact analysis, anomaly detection and faster incident resolution.
• Rapidly develop Python/Shell/PowerShell or application-level automation scripts for repetitive SRE activities.
• Build self-healing and auto-remediation solutions for known production failure scenarios.
• Automate recurring operational runbooks and SOPs.
• Develop automated health checks and post-deployment validation.
• Identify repetitive manual activities and convert them into zero/minimal-touch automation.
• Integrate monitoring alerts with automated remediation where applicable.
• This directly aligns with client's documented SRE focus on self-healing systems, auto-remediation scripts, workflow automation, automated platform health checks and automation of recurring SOPs.
• Strong ability to understand microservices architecture and service-to-service interactions.
• Debug REST APIs and distributed application flows.
• Ability to navigate unfamiliar codebases and quickly understand application behavior.
• Troubleshoot issues across frontend, backend, middleware and data layers.
• Understand containerized applications and distributed systems.
• Make application/code/configuration fixes when required instead of depending entirely on development teams.

Conoscenze

Automation Testing

Microservices

Strumenti

New Relic

Splunk/Scalyr

Docker/Kubernetes

Azure or AWS

Jenkins/Azure DevOps

ServiceNow

API Gateway/API Connect

Kafka/RabbitMQ/Service Bus

Descrizione del lavoro

Tata Consultancy Services Limited in Marlborough, MA seeks a Lead role focused on production troubleshooting, automation, and SRE discipline. The candidate should command strong scripting in Python or Shell and deep experience with REST APIs, microservices, and distributed systems.

Responsibilities cover RCA, log analysis, debugging at code level, and building self-healing automation to reduce MTTR, while working across UI, APIs, and infrastructure.