SRE Operations Lead — 24x7 Reliability & AI‑Driven Automation

Tata Consultancy Services; Charlotte (NC); On-site; USD 70,000 - 120,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced SRE/ARE leader to oversee 24x7 production operations, major incident management, and reliability governance. You will drive observability across Dynatrace, Grafana, CloudWatch, and Splunk, while leading automation initiatives with GitLab CI/CD and DevSecOps practices.

The role focuses on optimizing MTTR, SLIs/SLOs, and reliability KPIs, including multi-region AWS and batch processing workloads.

Qualifications

• SRE/ARE with 24x7 production operations experience.
• Experience in major incident management and service governance.
• Strong knowledge of AWS services and observability tooling.
• Proficient in automation, DevSecOps, and REST APIs.
• Proven ability to lead incident response and post-incident reviews.

Responsibilities

• Lead 24x7 SRE operations and incident response coordination.
• Improve reliability metrics (SLIs, SLOs, SLAs, MTTR).
• Drive end-to-end observability using Dynatrace, Grafana, CloudWatch, Splunk.
• Lead automation, AIOps, and AI-driven operations initiatives.
• Oversee AWS batch processes and Control-M environments.

Skills

SRE/ARE

Major Incident Mgmt

AWS proficiency

Observability tools

Automation & DevSecOps

GitLab CI/CD

Python automation

AIOps

Incident response

Education

Bachelor's degree in Computer Science

Tools

Dynatrace

Grafana

Splunk

CloudWatch

Docker

ECR

Bedrock

ServiceNow

Job description

Tata Consultancy Services is seeking an experienced SRE/ARE leader to oversee 24x7 production operations, major incident management, and reliability governance. You will drive observability across Dynatrace, Grafana, CloudWatch, and Splunk, while leading automation initiatives with GitLab CI/CD and DevSecOps practices.

The role focuses on optimizing MTTR, SLIs/SLOs, and reliability KPIs, including multi-region AWS and batch processing workloads.