Site Reliability Engineer Leads

Fidelity Information Services, LLC; Jacksonville (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

FIS Management Services, LLC in Jacksonville, FL seeks an experienced Site Reliability Engineer Lead to maintain, deploy and analyze Unity-based services in internal offerings.

You will collaborate with Development, Project Management, Professional Services, Network, Security and Server OS teams to ensure high availability across UAT, preproduction and production environments. A strong focus on incident response, root-cause analysis and disaster recovery is required.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field with 5 years of relevant experience.
• Alternative: Master's degree with 3 years of related experience.
• Experience with SQL Server databases and Unity/BBGP/UFI applications in production environments.
• Knowledge of IDP/SSO, WAF, Windows Server versions, IIS and Apache reverse proxy.

Responsibilities

• Maintain, deploy and analyze new UI/Services product offerings developed internally.
• Interface with Development, Project Managers, Professional Services, Network, Security and Server OS teams.
• Manage deployment of Unity and surrounding products on new virtual servers and environments (UAT, preproduction, production).
• Troubleshoot with Wireshark and browser development tools to reach root causes.
• Perform disaster recovery testing and provide feedback to Development on improvements.

Education

Bachelor's degree in Computer Science or related field

Master's degree in relevant field

Tools

SQL Server

IDP/SSO

WAF

Windows Server

IIS

Apache (reverse proxy)

Unity deployment

UFI/BBGP/Global Office apps

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Job Description

FIS Management Services, LLC seeks Site Reliability Engineer Leads in Jacksonville, FL to maintain, deploy and perform analysis for new UI / Services product offering developed internally. Interface with the

Development organization, Project Managers, Professional Services, Network, Security, and Server OS support teams. Manage deployment of Unity and surrounding products on new virtual servers. Deploy and maintain Unity in UAT and production, preproduction and test and performance environments.

Perform open technical cases with hardware and software vendors to resolve problems. Work with analytical problem-solving skills for complex multi-tiered applications.

Apply his ability to trouble shoot through use of wire shark and browser development tools. Utilize broad technology knowledge with automation software. Perform diagnostic work to get to root cause of any issues. Perform disaster recovery testing and planning. Provide feedback to Development on needed improvements on serviceability.

REQUIREMENTS

Bachelor's degree or foreign equivalent in Computer Science, Information Technology, Computer and Information Science or related field and five (5) years of progressively responsible experience in the job offered or a related occupation: working with SQL Server Database technologies to support tenant database for Decisions workflow and Unity Macrim applications; working with IDP / SSO (Identity Provider/Single Sign-On), WAF (Web Application Firewall) to configure external security for the Unity and UFI applications that are exposed to the internet; working with Windows Server 2016, 2019 and Windows security; utilizing IIS, Apache (reverse proxy) for support of Unity, Global Office, BBGP, UFI applications; working with load balanced applications for Unity, Global Office, BBGP, UFI applications to support high availability. In the alternative, the employer will accept a Master's degree in the above listed fields and three (3) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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