Site Reliability Engineer Leads

FIS Management Services LLC; Jacksonville (FL); Remote; USD 120,000 - 160,000; Full time

Job summary

FIS Management Services, LLC in Jacksonville, FL seeks Site Reliability Engineer Leads to maintain, deploy and analyze Unity and related internal product offerings. You will interface with Development, Project Managers, Professional Services, Network, Security, and Server OS teams to ensure high availability.

The role emphasizes troubleshooting, disaster recovery planning and feedback to Development for service improvements, using tools such as Wireshark and browser dev tools, with a focus on

Qualifications

• Bachelor’s degree in CS/IT/CS or related field; 5 years of relevant experience or Master’s with 3 years.
• Experience with SQL Server databases to support Unity Macrim apps; IDP/SSO, WAF, Windows Server, IIS/Apache.
• Knowledge of load-balanced Unity, Global Office, BBGP, UFI applications; telecommuting may be permissible.

Responsibilities

• Maintain, deploy, and analyze Unity and related products on new virtual servers.
• Interface with Development, PMs, Professional Services, Network, Security, and Server OS teams.
• Troubleshoot using tools like Wireshark and browser dev tools to reach root causes.
• Perform disaster recovery testing and planning; provide feedback to Development on serviceability.
• Open technical cases with hardware and software vendors to resolve problems.

Skills

Analytical problem-solving

Troubleshooting

Automation tooling

Cross-team communication

Education

Bachelor's degree in Computer Science / IT / CS or related field

Tools

SQL Server

IDP/SSO

WAF

Windows Server 2016/2019

IIS/Apache reverse proxy

Load balancing

Job description

FIS Management Services, LLC seeks Site Reliability Engineer Leads in Jacksonville, FL to maintain, deploy and perform analysis for new UI / Services product offering developed internally. Interface with the Development organization, Project Managers, Professional Services, Network, Security, and Server OS support teams. Manage deployment of Unity and surrounding products on new virtual servers. Deploy and maintain Unity in UAT and production, preproduction and test and performance environments. Perform open technical cases with hardware and software vendors to resolve problems. Work with analytical problem-solving skills for complex multi-tiered applications. Apply his ability to trouble shoot through use of wire shark and browser development tools. Utilize broad technology knowledge with automation software. Perform diagnostic work to get to root cause of any issues. Perform disaster recovery testing and planning. Provide feedback to Development on needed improvements on serviceability.

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Computer and Information Science or related field and five (5) years of progressively responsible experience in the job offered or a related occupation: working with SQL Server Database technologies to support tenant database for Decisions workflow and Unity Macrim applications; working with IDP / SSO (Identity Provider/Single Sign-On), WAF (Web Application Firewall) to configure external security for the Unity and UFI applications that are exposed to the internet; working with Windows Server 2016, 2019 and Windows security; utilizing IIS, Apache (reverse proxy) for support of Unity, Global Office, BBGP, UFI applications; working with load balanced applications for Unity, Global Office, BBGP, UFI applications to support high availability. In the alternative, the employer will accept a Master’s degree in the above listed fields and three (3) years of experience in the above listed skills.

Telecommuting and/or working from home may be permissible pursuant to company policies.

Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement FIS is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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