Site Reliability Engineer, Sr Lead

FIS; Jacksonville (FL); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

Internal career growth

Flexible work environment

Diverse collaboration

Job summary

Fidelity Information Services, LLC (FIS) in Jacksonville, FL, is hiring a Senior Lead Site Reliability Engineer to design, build and operate always-on, low-latency payment platforms. This is a senior hands-on role focusing on highly available, mission-critical systems in a distributed, cloud-enabled environment.

You will implement reliability architectures, observability, and automation, collaborate with engineering, platform and infrastructure teams, and drive resilience through error budgets

Qualifications

• Deep software engineering expertise designing, building and operating large-scale, distributed systems in production.
• Strong CI/CD experience with listed tools and deployment automation.
• Expertise in observability, alerting and reliability engineering.
• Cloud experience with AWS, Azure or GCP and IaC.
• Experience with Linux/Windows and enterprise databases.

Responsibilities

• Design reliability architecture for scalable, resilient services and platforms.
• Build observability with metrics, logs and traces; define SLOs/SLIs.
• Implement SRE practices: error budgets, capacity modeling, resilience testing.
• Architect automation and CI/CD pipelines, deployment automation, gates and rollbacks.
• Troubleshoot production issues and drive long-term reliability improvements.

Skills

API-driven systems

CI/CD tooling

Observability

AWS

Azure

GCP

Linux

Education

Tools

Azure DevOps

GitHub Actions

Jenkins

Harness

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Job Description

Current and future sponsorship are not available for this position.

Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what’s possible and empower our teams to make a lasting impact. If you’re ready to help shape the future of fintech, unlock your next chapter with FIS.

Role location

Hybrid - Jacksonville, Florida

About the role

We are hiring a Senior Lead Site Reliability Engineer to design, build and operate always-on, low-latency and highly secure payment platforms that support large-scale financial transactions.

This is a senior, hands-on engineering role focused on highly available, mission-critical platforms. You will work across distributed systems, cloud platforms, observability and reliability engineering to improve stability, performance, scalability and operational efficiency. You will collaborate with engineering, development and infrastructure teams while remaining deeply involved in day-to-day technical work.

Your key responsibilities

• Design and implement reliability architecture and engineering standards for scalable, resilient and operationally efficient services, platforms and infrastructure.
• Build and evolve enterprise-grade observability capabilities across metrics, logs and traces, including service-level objectives and service-level indicators, to provide actionable insights into system health and customer experience.
• Implement and continuously improve site reliability engineering practices, including error budgets, capacity modeling, resilience testing, graceful degradation and operational readiness.
• Architect automation and self-service capabilities, and design secure continuous integration and continuous delivery pipelines, deployment automation, quality gates and rollback strategies.
• Troubleshoot complex production issues, perform deep root-cause analysis and collaborate across engineering, platform and infrastructure teams to deliver long-term reliability improvements.

What you bring Required qualifications

• Deep software engineering expertise designing, building and operating large-scale, distributed, application programming interface-driven systems in production.
• Strong continuous integration and continuous delivery experience with tools such as Azure DevOps, GitHub Actions, Jenkins or Harness, including pipeline design, deployment automation and release engineering.
• Expertise in observability, alerting and reliability engineering using technologies such as Prometheus, Grafana, Datadog, Splunk or the Elastic Stack.
• Strong cloud experience with Amazon Web Services, Microsoft Azure or Google Cloud Platform, including infrastructure as code, platform automation and cloud-native design patterns.
• Hands-on experience with Linux, including Red Hat Enterprise Linux, Windows, SQL Server or Oracle databases, and complex enterprise technology environments, combined with experience operating highly available, mission-critical platforms.

Preferred qualifications

• Strong automation and scripting skills using Python, Bash, Ansible, PowerShell or similar technologies; C# and .NET experience is an additional advantage.
• Experience owning reliability strategy or platform initiatives spanning multiple teams or business units.
• Experience modernizing legacy financial systems into cloud-native or hybrid architectures with a focus on resilience and compliance.

The impact you'll make

As a Senior Lead Site Reliability Engineer, you will help strengthen the reliability, scalability and performance of mission-critical payment platforms. Your work will reduce operational risk and manual effort through automation while improving visibility into platform health. By driving reliability engineering practices from design through production, you will help teams deliver stable and efficient technology that supports large-scale financial transactions.

What we offer you

At FIS, you’ll have opportunities to grow your career, collaborate with talented colleagues, and make an impact that reaches far beyond your role.

Our benefits include:

• Internal career growth opportunities
• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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