Site Reliability Engineer I: Incident Response & Automation

Devopsroles; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Backblaze is seeking a Systems/DevOps professional to act as the first line of defense for technical issues and lead real-time incident resolution. You will manage post-mortems, monitor alerts, and maintain pod health across sites using Ansible and Jenkins, with on-call flexibility.

Ideal candidates have 2–4 years in Linux/SRE, strong problem-solving skills, and a collaborative mindset for cross-functional work in a fast-growing cloud storage environment.

Qualifications

• 2–4 years of hands-on experience in Systems Administration, Linux Operations, or SRE.
• Strong fundamentals in Linux systems, CLI, networking, and IP classifications.
• Analytical mindset with a drive to learn and automate tasks.
• Excellent cross-functional communication and collaboration.

Responsibilities

• Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution.
• Adhere to incident management protocols and drive post-mortems to capture improvements.
• Monitor and respond to Zabbix, Grafana and OpenSearch alerts with remediation or escalation.
• Ensure health and reliability of storage pods across sites and refine monitoring definitions.
• Serve as escalation point for Data Center Technicians on advanced issues and migrations.
• Manage pre-deployment configuration, Vault migrations, and health checks on migration pods.
• Use Jenkins to deploy code updates across environments.
• Identify network anomalies and document IP assignments for deployments.

Skills

Linux systems

SRE

Incident management

Automation

Communication

Tools

Jenkins

Ansible

Grafana

OpenSearch

Zabbix

Job description

Backblaze is seeking a Systems/DevOps professional to act as the first line of defense for technical issues and lead real-time incident resolution. You will manage post-mortems, monitor alerts, and maintain pod health across sites using Ansible and Jenkins, with on-call flexibility.

Ideal candidates have 2–4 years in Linux/SRE, strong problem-solving skills, and a collaborative mindset for cross-functional work in a fast-growing cloud storage environment.