Site Reliability Engineer I

Devopsroles; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Backblaze is seeking a Systems/DevOps professional to act as the first line of defense for technical issues and lead real-time incident resolution. You will manage post-mortems, monitor alerts, and maintain pod health across sites using Ansible and Jenkins, with on-call flexibility.

Ideal candidates have 2–4 years in Linux/SRE, strong problem-solving skills, and a collaborative mindset for cross-functional work in a fast-growing cloud storage environment.

Qualificações

• 2–4 years of hands-on experience in Systems Administration, Linux Operations, or SRE.
• Strong fundamentals in Linux systems, CLI, networking, and IP classifications.
• Analytical mindset with a drive to learn and automate tasks.
• Excellent cross-functional communication and collaboration.

Responsabilidades

• Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution.
• Adhere to incident management protocols and drive post-mortems to capture improvements.
• Monitor and respond to Zabbix, Grafana and OpenSearch alerts with remediation or escalation.
• Ensure health and reliability of storage pods across sites and refine monitoring definitions.
• Serve as escalation point for Data Center Technicians on advanced issues and migrations.
• Manage pre-deployment configuration, Vault migrations, and health checks on migration pods.
• Use Jenkins to deploy code updates across environments.
• Identify network anomalies and document IP assignments for deployments.

Conhecimentos

Linux systems

SRE

Incident management

Automation

Communication

Ferramentas

Jenkins

Ansible

Grafana

OpenSearch

Zabbix

Descrição da oferta de emprego

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

What You'll Do

• First Line of Defense: Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution.
• Incident Management: Adhere to incident management protocols and drive post-mortems to capture process improvements and root-cause analyses.
• Monitoring & Alerting: Monitor and respond to Zabbix, Grafana and Opensearch alerts - taking direct remediation steps or managing seamless escalations.
• Infrastructure & Pod Health: Ensure the health and reliability of storage pods across all sites (defining and refining monitoring alert definitions and completing daily tasks relating to hardware replacement diagnosis, system troubleshooting and executing needed configuration changes via Ansible and a Git repository framework).
• Data Center Tech Support: Serve as an escalation point for Data Center Technicians regarding advanced pod troubleshooting, deployment queries, migration issues, and Ansible playbooks.
• Migrations & Provisioning: Manage pre-deployment configuration and testing for Vault systems, initiate Vault migrations, and perform health checks on migration pods.

Code Deployments: Use Jenkins to deploy code updates across all our environments.

• Network & Operations: Identify and elevate network anomalies, document network IP assignments for upcoming deployments, and track server farm releases/updates.
• Automation & Process: Identify opportunities to automate daily operational tasks and document workflow procedures.
• On-Call & Flexibility: Participate in an on-call rotation shift, with flexibility to work outside standard business hours (including weekends, evenings, or holidays) as operational needs arise.

The Right Fit

• Experience: 2-4 years of hands-on experience in Systems Administration, Linux Operations, or SRE environments.
• Technical Fundamentals: Strong foundational understanding of Linux systems, command-line interfaces, network cabling/topologies, and IP network classifications.
• Problem Solving & Automation: Analytical mindset with a drive to learn, troubleshoot complex hardware/software interactions, and automate repetitive tasks.
• Communication: Excellent cross-functional communication and collaboration skills with both technical and non-technical stakeholders.

Diversity, Equity, & Inclusion

Even if you don't meet 100% of the qualifications listed above, we still encourage you to apply! Learning, developing, and growing are key parts of our culture.

At Backblaze, diversity, equity, and inclusion are core to our values. We are committed to fostering a workplace where all employees feel a sense of belonging regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Backblaze is an Equal Opportunity Employer (EOE) and participates in E-Verify.