Site Operations Lead - Service & Team Excellence

Atlas Copco Airpower N.V.; Lake Orion (MI); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Professional Development

Healthcare Benefits

401(k) with match

Paid time off

Maternity/Paternity Leave

Wellness Reimbursements

Inclusive culture

Job summary

Atlas Copco Tools & Assembly Systems LLC in Lake Orion, MI is seeking an experienced Site Manager to lead our embedded service team on-site at a customer facility. You will shape service operations, drive productivity, and ensure customer satisfaction through proactive leadership and clear communication.

You’ll manage budgets, track KPIs, develop talent, and collaborate with sales and distributors to deliver high-quality service.

Qualifications

• Minimum 5 years of supervisory or management experience.
• Strong budgeting and KPI capabilities with a track record of improvements.
• Manufacturing environment experience, preferably with automation or tooling.
• Ability to collaborate with cross-functional teams to achieve outcomes.
• Willingness to travel nationally up to 10–15%.

Responsibilities

• Lead daily operations and service delivery, ensuring contract compliance and KPI alignment.
• Monitor metrics, prepare KPI reports, and address challenges to maintain service quality.
• Build a high-performing team through workload allocation and skills development.
• Promote employee engagement, retention, and a positive workplace culture.
• Drive process improvements and operational efficiencies to deliver value.
• Collaborate with product/service sales teams and distributor partners for a seamless customer experience.
• Represent Atlas Copco professionally and uphold company policies on-site.

Skills

Leadership

Budget management

Manufacturing experience

Cross-functional collaboration

Travel up to 15%

Problem solving

Torque theory

Education

High School Diploma

Bachelor’s degree preferred

Job description

Atlas Copco Tools & Assembly Systems LLC in Lake Orion, MI is seeking an experienced Site Manager to lead our embedded service team on-site at a customer facility. You will shape service operations, drive productivity, and ensure customer satisfaction through proactive leadership and clear communication.

You’ll manage budgets, track KPIs, develop talent, and collaborate with sales and distributors to deliver high-quality service.