Site Operations Lead — Service Excellence & Team Growth

ISS; Round Rock (TX); Presencial; USD 62.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Life and disability insurance

Leave program

Descripción de la vacante

ISS Facility Services / Guckenheimer is seeking a Site Operations Supervisor in Round Rock, TX to lead a value-driven team and deliver exceptional facility services. You will oversee soft services, coordinate with vendors and stakeholders, and ensure the site runs smoothly while upholding ISS standards.

The role emphasizes People leadership, customer satisfaction, safety, and SLA adherence, requiring strong communication and problem-solving abilities.

Formación

• 3+ years supervisory experience in Facility Management Operations/Janitorial/Maintenance with emphasis on people leadership and customer service.
• Experience leading frontline teams meeting operational SLAs and compliance requirements.
• Proficiency with CMMS, MS Office tools, and mobile/field apps.

Responsabilidades

• Directs, supervises, and leads ISS Facility Operations and Soft Service staff.
• Responsible for implementing overall direction and evaluation of site experience activities with the Site Operations Manager.
• Interviewing, hiring, training, and coaching employees; planning and directing workflow.
• Ensure the facility is clean, safe, inviting, and customer-centric through hands-on leadership.
• Monitor performance, address customer concerns, and meet KPI/SLA targets.

Conocimientos

People leadership

Customer service

Communication

Decision-making

Problem-solving

Team leadership

Time management

Herramientas

CMMS software

Excel

Outlook

Descripción del empleo

ISS Facility Services / Guckenheimer is seeking a Site Operations Supervisor in Round Rock, TX to lead a value-driven team and deliver exceptional facility services. You will oversee soft services, coordinate with vendors and stakeholders, and ensure the site runs smoothly while upholding ISS standards.

The role emphasizes People leadership, customer satisfaction, safety, and SLA adherence, requiring strong communication and problem-solving abilities.