Operations Supervisor

ISS; Olde West Chester (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Disability insurance

Paid leave

Job summary

ISS Facility Services in Ohio is seeking a Site Operations Supervisor to lead a front-line team delivering janitorial, dishwashing, and cart attending services at a client site.

You will drive service quality, manage schedules, and collaborate with stakeholders to meet KPI/SLA targets while fostering an inclusive, high-performance culture.

Qualifications

• 3+ years supervisory experience in facility management operations.
• Strong communication, decision-making, leadership and problem-solving skills.
• Basic computer proficiency including Excel, Word, Outlook and CMMS systems.

Responsibilities

• Directs and leads facility operations and Soft Service teams to meet SLAs.
• Hire, train, and manage staff; monitor performance and coaching.
• Ensure clean, safe, and welcoming site environment and active KPI monitoring.
• Coordinate with clients, vendors, and stakeholders.

Skills

Team leadership

Customer service

Decision making

Communication

Problem solving

CMMS

Excel

Tools

CMMS

Excel

Word

Outlook

Job description

Be part of something bigger!Do you love leading an engaged team and watching them grow by creating a dynamic and inclusive working environment? Are you passionate about setting high service standards, ensuring customer satisfaction day in and day out, feeling your purpose come to life at the workplace? We have a fantastic opportunity available as a Site Operations Supervisor that will allow you to do just that and more! Join ISS and become part of something bigger!PurposeAs a Site Operations Supervisor, you will be responsible for leading a motivated and service-minded team with the purpose to ensure that your site runs smoothly every day, with that good-feeling buzz floating through the building. Reporting to the Site Operations Manager, you will plan, organize, and direct operational and Soft Service team members and activities to achieve the clients’ and ISS objectives while working within the ISS high standards of quality. The Site Operations Supervisor interfaces and collaborates with direct reports, vendors, and local stakeholders, taking ownership of the site performance and feel.Success CriteriaMotivating, engaging, and leading an inclusive team of employees performing critical work including Janitorial Services, Dishwashing, and Cart AttendingCreating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellenceExecuting and optimizing operational and Soft Services’ team responsibilities to ensure seamless delivery of servicesCommunicating consistently with team members providing oversight to ensure necessary coverage during business hoursNavigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverablesKey Areas of Collaboration and InfluenceCommunicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectivelyParticipate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the accountTransforming the account successes into promoting and further development of ISSIdeal Candidate Experience3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer serviceExperience leading frontline teams meeting operational SLA’s and compliance requirementsDemonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solvingBasic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involvedKey AccountabilitiesDirects, supervises, and leads the ISS Facility Operations and Soft Service employeesResponsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations ManagerInterviewing, hiring, and training employees; planning, assigning, and directing work; appraising performanceHighly visible and the first point of contact for team members and second point of contact for local customersLead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcomingWork with the team to ensure the dishwashing and food areas are clean, available, organized, and compliantWork with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levelsLead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuityCoaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcomeMonitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’sDrive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problemsPhysical Demands & Work EnvironmentA valid driver's license may be required for this role, depending on the work site or location, as local travel by car within certain metropolitan areas may be necessaryProlonged periods walking or standingMust be able to lift, carry, and place up to 50 pounds at a timeMust be able to work schedules that include days, nights, weekends, and/or holidays as neededHSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $65000 per year - $75000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.