Site Lead, Operations - Indianapolis LTCS

CBRE, Inc.; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

CBRE Group, Inc. is seeking a Site Lead, Operations to provide strategic and operational leadership for a major client site in Indianapolis. You will oversee facilities operations, engineering, workplace services, projects, and safety, while ensuring alignment with CBRE standards and client objectives.

You will drive continuous improvement, manage budgets, and lead a high-performing team focused on operational excellence, risk management, and client satisfaction at a five-day onsite position.

Qualifications

• 5-8 years of leadership experience in facilities management, operations, or related fields.
• Proven ability to lead cross-functional teams and complex operations.
• Strong client relationship management and stakeholder engagement skills.
• Experience managing budgets, forecasting, and operational performance.
• Demonstrated ability to drive change and improve organizational results.
• Excellent communication, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Outlook, Word).

Responsibilities

• Provide strategic and operational leadership for integrated facilities and workplace services at a major client site.
• Lead cross-functional teams across facilities operations, engineering, workplace services, projects, finance, quality, compliance, health and safety, and client engagement.
• Be the primary site leader ensuring services are delivered safely, compliantly, and in alignment with CBRE standards.
• Monitor performance, identify improvement opportunities, and implement corrective actions.
• Manage operating and capital budgets, forecasts, and financial performance.
• Promote quality, compliance, and risk management across all site activities.
• Oversee vendor relationships, projects, and performance to deliver on time and within budget.

Skills

Leadership

Facilities management

Cross-functional leadership

Client relationship management

Budgeting & forecasting

Operational excellence

Risk management

Safety compliance

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

About the Role

As the Site Lead, Operations, you will provide strategic and operational leadership for integrated facilities and workplace services at a major client site. You will be accountable for overall site performance, leading cross-functional teams across facilities operations, engineering, workplace services, projects, finance, quality, compliance, health and safety, and client engagement.

As the senior site leader, you will ensure services are delivered safely, efficiently, compliantly, and in alignment with client business objectives and CBRE standards. You will build strong client relationships, drive continuous improvement, and lead a high-performing team focused on operational excellence.

This role reports to the Director of Operations and is an on-site position five days per week.

What You'll Do

Leadership & People Management

• Lead, coach, and develop a cross-functional team of managers, technical professionals, and service providers.
• Establish clear goals, performance expectations, and accountability.
• Drive employee engagement, professional development, succession planning, and organizational effectiveness.
• Foster a culture of collaboration, inclusion, safety, and continuous improvement.

Client Relationship Management

• Serve as the primary client contact and trusted advisor for site operations.
• Build strong relationships with client stakeholders and understand key business priorities.
• Lead business reviews, performance discussions, and strategic planning efforts.
• Communicate risks, opportunities, and solutions while ensuring timely issue resolution.

Operations & Service Delivery

• Provide leadership across facilities operations, engineering, workplace services, projects, quality, compliance, and support functions.
• Ensure services are delivered safely, effectively, and in accordance with client and CBRE standards.
• Monitor operational performance, identify improvement opportunities, and implement corrective actions as needed.
• Drive service excellence through performance management, standardization, and continuous improvement.

Financial & Business Management

• Manage operating and capital budgets, forecasts, and financial performance.
• Monitor spending, identify cost-saving opportunities, and drive productivity improvements.
• Support capital planning, infrastructure investments, and project prioritization.
• Ensure financial controls and procurement practices are followed.

Quality, Compliance & Risk Management

• Promote a culture of quality, compliance, and operational discipline.
• Ensure readiness for audits, inspections, and regulatory requirements.
• Manage operational risk and develop mitigation strategies.
• Partner with internal and client stakeholders to resolve complex operational and compliance issues.

Vendor & Project Oversight

• Lead relationships with vendors, contractors, and service partners.
• Establish performance expectations and monitor service delivery.
• Oversee capital projects and operational initiatives, ensuring projects are delivered on schedule, within budget, and aligned with business objectives.
• Drive innovation and continuous improvement initiatives that enhance operational performance and workplace experience.

What You'll Need

Required Qualifications

• Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required.
• 5+ years of leadership experience in facilities management, operations, engineering, workplace services, project management, or related fields.
• Experience leading complex, cross-functional operations and teams.
• Strong client relationship management and stakeholder engagement skills.
• Experience managing budgets, forecasting, and operational performance.
• Demonstrated ability to lead through change and drive organizational results.
• Strong problem-solving, communication, and decision-making skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word.

Preferred Qualifications

• Professional certification in Facilities Management or a related discipline.
• Experience within regulated, compliance-driven, or quality-focused environments.
• Experience overseeing capital projects, facility infrastructure, and vendor management programs.

Key Leadership Competencies

Successful candidates will demonstrate:

• Strategic and business-focused decision making.
• Strong people leadership and talent development capabilities.
• Financial and operational acumen.
• Exceptional client relationship management skills.
• Cross-functional leadership and influence.
• Continuous improvement mindset.
• Commitment to quality, compliance, and safety.
• Ability to execute priorities and deliver results in a dynamic environment.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimer: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values of respect, integrity, service, and excellence, and we value the diverse perspectives, backgrounds, and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.