Site Operations Lead

Unica Janitorial Solutions LLC.; Fort Worth, Northern (TX, KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Unica Enterprises is seeking an Assistant Site Manager to support day-to-day site operations, staffing, and service quality. The role collaborates with the Site Manager, HR, supervisors, and team leads to uphold standards and accountability.

You will help with interviewing, onboarding, coaching, and staff development while ensuring effective communication with customers and site contacts. This position may include early or variable shifts depending on site needs.

Qualifications

• Experience leading custodial or facilities teams.
• Strong people-management and coaching abilities.
• Proven track record in staffing, scheduling, and onboarding.

Responsibilities

• Assist with daily site operations across shifts, crews, and customer expectations.
• Support the Site Manager and HR with interviewing, hiring, onboarding, and employee relations.
• Assist with staffing plans and coverage for absences, turnover, and changing site needs.
• Support supervisors and team leads through regular check-ins, expectations, and coaching.
• Conduct site walkthroughs, quality reviews, and follow-up on service concerns as assigned.
• Help maintain strong relationships with customers and site contacts.
• Respond to service concerns, communicate updates, and ensure appropriate follow-through.
• Monitor training completion, safety practices, and policy compliance.
• Support performance reviews, coaching conversations, and employee development efforts.
• Help ensure supplies, equipment, and site resources are available and managed properly.
• Track and communicate site patterns such as quality issues, turnover, callouts, and staffing pressure.
• Help create a site culture where employees understand expectations, receive feedback, and can see growth opportunities

Skills

Leadership

Communication

Coaching

Scheduling

Staffing

Customer service

Problem-solving

Job description

Unica Enterprises is seeking an Assistant Site Manager to support day-to-day site operations, staffing, and service quality. The role collaborates with the Site Manager, HR, supervisors, and team leads to uphold standards and accountability.

You will help with interviewing, onboarding, coaching, and staff development while ensuring effective communication with customers and site contacts. This position may include early or variable shifts depending on site needs.