Site Manager – Rogers/NWS

MHA Inc.; West Springfield (MA); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

MHA Inc. is seeking a Site Manager in West Springfield, MA. This role involves overseeing daily operations, managing staff, and ensuring high standards of service for individuals with acquired brain injuries.

The Site Manager is responsible for staff coordination, medication management, and maintaining program finances while providing personal care. Candidates must have a high school diploma and a valid driver's license. Benefits include a Health Care Plan and a retirement plan.

Qualifications

• Valid driver’s license, reliable vehicle, and sufficient automobile insurance.
• Must be at least 21 years old.
• Comfortable providing personal care to participants.

Responsibilities

• Coordinate staff schedules and maintain staffing ratios.
• Oversee medication management and accurate documentation.
• Manage program finances including petty cash.

Skills

Staff coordination

Medication management

Financial management

Communication

Education

High school diploma or equivalent

Tools

Medication documentation tools

Job description

Position Summary

The Site Manager oversees the daily operations of their assigned site, ensuring high standards of service delivery for all individuals receiving support. This role operates under the guidance of the Program Coordinator and is crucial for maintaining a safe, efficient, and supportive environment.

Pay Rate: $21.50 an hour

Open Shift: Tuesday, Wednesday, & Friday 12pm-8pm, Thursday 9am-5pm, Saturday 8am-4pm (40hrs)

Key Responsibilities

• Coordinate staff schedules and maintain adequate staffing ratios to ensure smooth program operations.
• Oversee medication management, including counts, ordering, documentation, and verification.
• Manage program finances, including petty cash, money counts, and check requests, with oversight from the Program Coordinator.
• Assist with hiring, onboarding, and training new staff members to support program growth.
• Ensure accurate and timely documentation of medications, participant goals, behavioral data, and incident reports.
• Schedule and support participant attendance for medical, therapy, and community appointments.
• Promote a safe and supportive environment by addressing safety concerns, reporting incidents, and modeling positive engagement with participants.
• Communicate effectively with the Program Coordinator and team, participate in meetings and training, and collaborate to achieve program goals.

About New Ways Services – (ABI Division)

New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Requirements

• Valid driver’s license, reliable vehicle, and sufficient automobile insurance, with a safe driving record.
• Must be at least 21 years of age.
• Ability to pass a background and CORI check.
• Comfortable providing personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.
• Must have a high school diploma or equivalent (GED, etc.)
• At least six months of relevant experience; experience supporting individuals with brain injuries, mental health challenges, or developmental disabilities is highly desirable.
• Strong commitment to creating a safe, supportive, and empowering environment for participants.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $21.50 an hour

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.