Site Manager

Mental Health Association - Western MA; Wilbraham (MA); On-site; USD 40,320 - 49,280; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA is seeking a Site Manager to oversee daily operations, ensuring service delivery standards while supporting participants with acquired brain injuries. The role requires effective coordination, documentation, and a commitment to providing a safe environment.

Ideal candidates will possess a high school diploma, a valid driver's license, and at least six months of relevant experience in mental health or developmental disabilities. The position offers a pay rate of $21.50 an hour and includes various benefits such as health care and a retirement plan.

Qualifications

• Valid driver’s license and reliable vehicle.
• Must be at least 21 years of age.
• Ability to pass a background and CORI check.
• Comfortable providing personal care to participants.
• At least six months of relevant experience.

Responsibilities

• Oversee daily operations of the assigned site.
• Coordinate staff schedules and maintain staffing ratios.
• Manage medication, documentation, and program finances.
• Assist in hiring and onboarding new staff.
• Ensure accurate documentation of participant goals.

Skills

Assisting with personal care

Medication management

Effective communication

Staff coordination

Background check compliance

Education

High school diploma or equivalent (GED)

Job description

Position Summary

The Site Manager oversees the daily operations of their assigned site, ensuring high standards of service delivery for all individuals receiving support. This role operates under the guidance of the Program Coordinator and is crucial for maintaining a safe, efficient, and supportive environment.

Pay Rate: $21.50 an hour

Open Shift: Monday through Wednesday 12pm-8pm, Thursday 9am-5pm, & Sunday 8am-4pm (40hrs)

Key Responsibilities

• Coordinate staff schedules and maintain adequate staffing ratios to ensure smooth program operations.
• Oversee medication management, including counts, ordering, documentation, and verification.
• Manage program finances, including petty cash, money counts, and check requests, with oversight from the Program Coordinator.
• Assist with hiring, onboarding, and training new staff members to support program growth.
• Ensure accurate and timely documentation of medications, participant goals, behavioral data, and incident reports.
• Schedule and support participant attendance for medical, therapy, and community appointments.
• Promote a safe and supportive environment by addressing safety concerns, reporting incidents, and modeling positive engagement with participants.
• Communicate effectively with the Program Coordinator and team, participate in meetings and training, and collaborate to achieve program goals.

About New Ways Services – (ABI Division)

New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver’s license, reliable vehicle, and sufficient automobile insurance, with a safe driving record.

• Must be at least 21 years of age.

• Ability to pass a background and CORI check.

• Comfortable providing personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.

• Must have a high school diploma or equivalent (GED, etc.)

• At least six months of relevant experience; experience supporting individuals with brain injuries, mental health challenges, or developmental disabilities is highly desirable.

• Strong commitment to creating a safe, supportive, and empowering environment for participants.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $21.50 an hour