Site Manager: Lead Team, Elevate Guest Experience & Ops

Socket.dev; Bradfordville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Whistle Express seeks a Site Manager to own the daily operation of the site, lead the team, and ensure guest experience matches our standards.

You will recruit, train, and develop staff, partner with the Market Director, and drive safety, quality, and efficiency across all areas.

This role demands hands-on leadership in a fast-paced outdoor environment, with a focus on sales, service, and operational excellence to keep guests returning.

Qualifications

• Proven leadership and performance-management experience.
• Strong customer service mindset and communication.
• Ability to operate in a fast-paced outdoor environment.
• Strong problem-solving and decision-making skills.
• Willingness to manage all site operations end-to-end.
• Flexible schedule, including weekends and holidays.
• Physically able to stand for long periods.

Responsibilities

• Lead and develop the team, including coaching and performance management.
• Deliver exceptional customer experiences and grow membership/services.
• Oversee site operations, equipment, safety, and maintenance.
• Drive sales, profitability, and manage labor and costs.
• Ensure safety, compliance, and brand standards through audits.

Skills

Leadership

Customer service

Operations management

Safety compliance

Team development

Sales & upselling

Flexible schedule

Job description

Whistle Express seeks a Site Manager to own the daily operation of the site, lead the team, and ensure guest experience matches our standards.

You will recruit, train, and develop staff, partner with the Market Director, and drive safety, quality, and efficiency across all areas.

This role demands hands-on leadership in a fast-paced outdoor environment, with a focus on sales, service, and operational excellence to keep guests returning.