Site Leader: Build Teams & Elevate Guest Experience

Express Wash Operations LLC; Lafayette (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Whistle Express is seeking a Site Manager for the Lafayette, LA market. You will lead the site team, drive guest experience, uphold safety and standards, and own daily operations and results.

You will recruit, coach, and develop leaders, manage memberships and services promotions, monitor KPIs, and ensure profitability and quality across all site functions in a fast-paced outdoor environment.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members.
• Build and reinforce a positive, growth minded culture grounded in company values.
• Conduct ongoing development conversations and ensure readiness of future leaders.
• Ensure all staff follow safety, customer service, and operational standards consistently.
• Deliver an Exceptional Customer Experience.
• Champion a welcoming, service-oriented environment where every customer feels valued.
• Resolve escalated concerns and coach the team on best-in-class customer engagement.
• Lead membership growth strategies, including sales coaching and service recommendations.

Skills

Leadership

Customer service

Communication

Problem solving

Operations management

Flexible scheduling

Job description

Whistle Express is seeking a Site Manager for the Lafayette, LA market. You will lead the site team, drive guest experience, uphold safety and standards, and own daily operations and results.

You will recruit, coach, and develop leaders, manage memberships and services promotions, monitor KPIs, and ensure profitability and quality across all site functions in a fast-paced outdoor environment.