Site Manager: Lead High-Impact Car Wash Ops

Spotless Brands LLC; Timonium (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Spotless Brands LLC seeks a Site Manager to oversee daily operations, drive site profitability, and deliver exceptional customer experiences at a Maryland location. You will lead a team, ensure safety and compliance, manage scheduling and payroll, and uphold company policies while maintaining a clean, customer-ready site.

This role reports to the District Manager and may supervise Assistant Managers and frontline staff.

Qualifications

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred.
• Must be 18 years of age or older due to equipment/fuel handling responsibilities.
• Experience managing teams, staffing schedules, and workflows.

Responsibilities

• Lead day-to-day operations to ensure safe, efficient, high-quality car wash experience.
• Ensure team compliance with SOPs, safety protocols, audits, and service standards.
• Maintain a professional, clean, and customer-ready site at all times.
• Collaborate with facilities and corporate support to report and resolve equipment issues; basic troubleshooting where appropriate.
• Monitor equipment performance and escalate significant concerns to support partners.
• Perform other duties to support the team and business needs.
• Model and reinforce exceptional customer service behaviors.
• Resolve customer complaints promptly, ensuring a positive brand experience.
• Engage with local community to build brand loyalty and awareness.
• Drive site-level goals including revenue, profit, memberships, and customer retention.
• Oversee site inventory management and ensure timely reordering within budget.
• Maintain financial records including labor scheduling, payroll, invoicing, and deposits.
• Ensure payroll reporting compliance and accurate timekeeping.

Skills

Leadership

Team Development

Customer Service

Time Management

Problem Solving

Communication

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

MS Excel

POS Systems

Job description

Spotless Brands LLC seeks a Site Manager to oversee daily operations, drive site profitability, and deliver exceptional customer experiences at a Maryland location. You will lead a team, ensure safety and compliance, manage scheduling and payroll, and uphold company policies while maintaining a clean, customer-ready site.

This role reports to the District Manager and may supervise Assistant Managers and frontline staff.