Site Manager: Growth Path in Customer Experience

Express Wash Concepts LLC; Columbus (OH); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive pay + bonus opportunities

Health care benefits (medical, vision,

Dental, company-paid life, disability

401k with company match

Unlimited Wash Club membership

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts LLC is hiring a Site Manager for Moo Moo Express Car Wash in Columbus, OH. You will lead daily operations, uphold a customer service culture, achieve sales goals, and educate customers on unlimited wash club memberships.

This role requires 2–5 years of leadership, 2 years customer service, and flexibility for weekends/holidays. You’ll supervise staff, manage scheduling and budgets, and ensure safe, clean facilities while delivering fast, eco-friendly car wash service.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.
• At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays.
• Must be able to close the site one night per week.
• Basic computer proficiency (POS systems, Microsoft Office, Google Workspace).

Responsibilities

• As a Site Manager, you create and maintain a customer service culture. You will be the main point of contact for all customer service issues, maintain sales goals, educate on the benefits of our unlimited wash club memberships, as well as maintain the appearance and performance of the site.
• You will also be responsible for motivating your employees and for carrying out site goals.
• Hold your team to a high standard by setting, monitoring, and achieving goals related to sales, customer satisfaction, and employee retention.
• Ensure all aspects of the wash — equipment, facilities, and staffing — are maintained at the highest level of quality.
• Maintain in-depth knowledge of wash equipment and the entire wash process to ensure smooth daily operations.
• Assist with recruiting, training, and onboarding new Team Members.
• Manage site scheduling and labor budgets effectively.
• Conduct regular team performance reviews to ensure alignment with company policies and procedures.
• Oversee inventory management and place orders efficiently to support site needs.
• Directly oversees and manages all employees at the site, ensuring accountability, engagement, and performance excellence.

Skills

Leadership

Customer service

Communication

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Express Wash Concepts LLC is hiring a Site Manager for Moo Moo Express Car Wash in Columbus, OH. You will lead daily operations, uphold a customer service culture, achieve sales goals, and educate customers on unlimited wash club memberships.

This role requires 2–5 years of leadership, 2 years customer service, and flexibility for weekends/holidays. You’ll supervise staff, manage scheduling and budgets, and ensure safe, clean facilities while delivering fast, eco-friendly car wash service.