Assistant Site Manager - Sales & Operations Leader

Express Wash Concepts LLC; Gahanna (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health care benefits

401k with up to 4% company match

Paid vacation

Educational reimbursement

Company-provided uniforms

Unlimited Wash Club membership

50% off retail items

Job summary

Moo Moo Express Car Wash in Gahanna, OH, seeks an Assistant Site Manager to support daily store operations and lead a team. You will drive sales by presenting monthly unlimited wash packages and upselling products, while delivering outstanding customer care.

Required: 1+ year of leadership and 2+ years customer service, with strong communication skills. Flexible hours including weekends, with growth opportunities within a fast-growing company.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.

Responsibilities

• Maintain day-to-day on-site store operations.
• Lead with integrity and foster respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with recruiting, developing, and motivating teams.
• Manage labor and staff scheduling.
• Monitor chemicals, utilities, and expenditures for P&L.
• Quality control checks to ensure standards.
• Cash handling procedures including reconciliations, audits, deposits.
• Monitor inventory and assist with orders.
• Ensure adherence to safety protocols and SOPs.
• Address customer escalations calmly and effectively.
• Learn wash process and equipment to expand knowledge.
• Pursue educational/training opportunities for growth.
• Perform other related duties as required.

Skills

Leadership

Customer service

De-escalation tactics

Verbal communication

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Job description

Moo Moo Express Car Wash in Gahanna, OH, seeks an Assistant Site Manager to support daily store operations and lead a team. You will drive sales by presenting monthly unlimited wash packages and upselling products, while delivering outstanding customer care.

Required: 1+ year of leadership and 2+ years customer service, with strong communication skills. Flexible hours including weekends, with growth opportunities within a fast-growing company.