Site Manager — Car Wash Operations Leader ($65K+)

Express Wash Concepts; Columbus, Northern (OH, KY); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Paid vacation

Educational reimbursement

Company-provided uniforms

Limited Wash Club membership

Job summary

Moo Moo Express Car Wash in Columbus, OH is seeking a Site Manager to lead daily operations, drive sales goals, and foster a customer-focused culture. You will oversee staff, training, and site performance while ensuring top-tier service and efficiency.

The role requires 2–5 years of leadership and 2+ years in customer service, with flexible hours including weekends. This position offers competitive pay and growth opportunities within Express Wash Concepts.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2–5 years of leadership experience, preferably in a customer-facing or operational role.
• At least 2 years of customer service experience with de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and leadership abilities with a focus on motivating teams.
• Must be able to close the site one night per week.
• Basic computer proficiency (POS systems, Microsoft Office, Google Workspace).

Responsibilities

• Create and maintain a customer service culture.
• Be the main point of contact for all customer service issues, maintain sales goals, educate on the benefits of unlimited wash club memberships, and maintain site appearance and performance.
• Motivate employees and carry out site goals.
• Set, monitor, and achieve sales, customer satisfaction, and employee retention targets.
• Oversee equipment, facilities, and staffing to ensure highest quality.
• Manage site scheduling and labor budgets.
• Conduct team performance reviews to ensure policy alignment.
• Oversee inventory management and place orders to support site needs.
• Directly oversee and manage all employees at the site.
• Perform other duties as assigned.

Skills

Leadership

Customer Service

De-escalation

Conflict resolution

Communication

Team motivation

Scheduling

Budget management

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

Moo Moo Express Car Wash in Columbus, OH is seeking a Site Manager to lead daily operations, drive sales goals, and foster a customer-focused culture. You will oversee staff, training, and site performance while ensuring top-tier service and efficiency.

The role requires 2–5 years of leadership and 2+ years in customer service, with flexible hours including weekends. This position offers competitive pay and growth opportunities within Express Wash Concepts.