Site Leader: People, Process & Performance

Whistle Express Car Wash; Jeffersonville (VT); On-site; USD 60,000 - 83,000; Full time

Job summary

Whistle Express Car Wash is seeking a Site Manager to own the on-site operations, people, guest experience, and standards. You will lead the team, manage daily performance, and partner with the Market Director to drive results.

As the senior on-site leader, you will hire, develop leaders, coach staff, ensure safety, maintain equipment, and push for membership growth and upsell initiatives. This role requires a hands-on, outdoor environment and a flexible schedule.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members.
• Build and reinforce a positive, growth minded culture grounded in company values.
• Develop future leaders through ongoing conversations.
• Ensure all staff follow safety, customer service, and operational standards consistently.
• Champion a welcoming, service-oriented environment where every customer feels valued.
• Resolve escalated concerns and coach the team on engagement.
• Lead membership growth strategies, including sales coaching and service recommendations.
• Own all daily operational workflow and ensure efficiency, accuracy, and safety.
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support.
• Ensure the site meets standards for quality, cleanliness, and throughput.
• Analyze operational metrics and implement improvements to increase performance and reduce downtime.
• Set and manage site-level sales, membership, labor, and operational targets.
• Lead sales initiatives, promotions, and team-wide upselling behaviors.
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
• Manage site expenses, inventory, and cost controls.
• Enforce health, safety, and environmental protocols and compliance.

Skills

Customer service mindset

Leadership

Teambuilding

Performance management

Outdoor operations

Problem solving

Decision making

Reliability & motivation

Organization

Flexible schedule

Stamina (standing)

Job description

Whistle Express Car Wash is seeking a Site Manager to own the on-site operations, people, guest experience, and standards. You will lead the team, manage daily performance, and partner with the Market Director to drive results.

As the senior on-site leader, you will hire, develop leaders, coach staff, ensure safety, maintain equipment, and push for membership growth and upsell initiatives. This role requires a hands-on, outdoor environment and a flexible schedule.