Site Manager – Auto Wash Leader with Growth Path

Express Wash Concepts LLC; Lincoln Park (MI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Unlimited Wash Club membership

Paid vacation

Uniforms provided

Educational reimbursement

Recognition programs

Job summary

Express Wash Concepts LLC in Lincoln Park, Michigan is seeking a Site Manager to lead daily operations, maintain a customer-focused culture, and drive sales goals while overseeing wash processes and staff performance.

We offer competitive pay with bonus opportunities, comprehensive health benefits, a 401k with company match, and ongoing training. Candidates should have 2–5 years of leadership and customer service experience and be able to work weekends and holidays.

Qualifications

• Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.
• At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Ability to work flexible hours, including weekends and holidays.
• Must be able to close the site one night per week.
• Basic computer proficiency (POS systems, Microsoft Office, Google Workspace).

Responsibilities

• Create and maintain a customer service culture at the site.
• Be the main point of contact for all customer service issues and achieve sales goals.
• Educate customers on unlimited wash club memberships.
• Maintain appearance and performance of the site and equipment.
• Motivate employees and carry out site goals.
• Manage site scheduling and labor budgets.
• Recruit, train, and onboard new team members.
• Oversee inventory management and ordering.
• Directly oversee and manage all employees at the site.
• Conduct regular team performance reviews.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Customer service

De-escalation

Communication

Team motivation

Scheduling

Budgeting

Job description

Express Wash Concepts LLC in Lincoln Park, Michigan is seeking a Site Manager to lead daily operations, maintain a customer-focused culture, and drive sales goals while overseeing wash processes and staff performance.

We offer competitive pay with bonus opportunities, comprehensive health benefits, a 401k with company match, and ongoing training. Candidates should have 2–5 years of leadership and customer service experience and be able to work weekends and holidays.