Site Leader & Team Builder: Elevate Guest Experience

Whistle Express Car Wash; Odessa (DE); On-site; USD 60,000 - 90,000; Full time

Job summary

Whistle Express Car Wash is seeking a Site Manager to own the on-site operation, lead people, ensure guest experience, and uphold standards. You’ll report between the Assistant Site Manager and Market Director, developing leaders and driving daily performance.

As the senior on-site leader, you’ll recruit and coach the team, manage membership growth, safety, quality, and profitability, and relentlessly move the site toward measurable results.

Qualifications

• Must have strong customer service mindset and excellent communication skills.
• Proven leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members.
• Build and reinforce a positive, growth minded culture grounded in company values.
• Conduct ongoing development conversations and ensure readiness of future leaders.
• Ensure all staff follow safety, customer service, and operational standards consistently.
• Champion a welcoming, service-oriented environment where every customer feels valued.
• Resolve escalated concerns and coach the team on best-in-class customer engagement.
• Lead membership growth strategies, including sales coaching and service recommendations.
• Own all daily operational workflow and ensure efficiency, accuracy, and safety.
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support.
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput.
• Analyze operational metrics and implement improvements to increase performance and reduce downtime.
• Set and manage site-level sales, membership, labor, and operational targets.
• Lead sales initiatives, promotions, and team-wide upselling behaviors.
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
• Manage site expenses, inventory, and cost controls.
• Enforce all health, safety, and environmental protocols.
• Ensure adherence to company policies, operating procedures, and quality standards.
• Address risks, incidents, or equipment failures promptly and effectively.
• Conduct regular audits and site inspections to ensure consistency and compliance.

Skills

Customer service

Leadership

Team building

Performance management

Communication

Problem solving

Decision making

Reliability

Time management

Job description

Whistle Express Car Wash is seeking a Site Manager to own the on-site operation, lead people, ensure guest experience, and uphold standards. You’ll report between the Assistant Site Manager and Market Director, developing leaders and driving daily performance.

As the senior on-site leader, you’ll recruit and coach the team, manage membership growth, safety, quality, and profitability, and relentlessly move the site toward measurable results.