Assistant Site Manager: Lead Teams & Guest Experience

Whistle Express Car Wash; Sherman (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Whistle Express Car Wash is seeking an Assistant Site Manager to work with the Site Manager, develop the team, and uphold exceptional guest experiences. You will tackle daily challenges, promote memberships, and ensure smooth operations in a fast-paced, outdoor environment.

The role emphasizes ownership of outcomes, not just tasks, and prior supervisory experience is preferred. This is a hands-on leadership position focused on building a high-performance team and delivering results.

Qualifications

• Onboarding new team members and aligning with company values and procedures.
• Provide guidance and support to help team members improve and succeed.
• Assist with scheduling and shift management to ensure adequate staffing.

Responsibilities

• Greet customers warmly and ensure they feel welcomed and valued.
• Answer questions about services, memberships, and promotions clearly.
• Address and resolve customer concerns promptly, escalating when needed.
• Promote unlimited wash memberships and other services to boost engagement and revenue.
• Monitor site for opportunities to improve customer experience and provide feedback to leadership.
• Identify training needs and coordinate development opportunities to enhance team capabilities.

Skills

Leadership

People development

Customer service

Problem solving

Team management

Education

Bachelor's degree preferred/required

High school diploma or equivalent

Job description

Whistle Express Car Wash is seeking an Assistant Site Manager to work with the Site Manager, develop the team, and uphold exceptional guest experiences. You will tackle daily challenges, promote memberships, and ensure smooth operations in a fast-paced, outdoor environment.

The role emphasizes ownership of outcomes, not just tasks, and prior supervisory experience is preferred. This is a hands-on leadership position focused on building a high-performance team and delivering results.