Site Leader - Operations, Guest Experience & Safety

Paycom; Aztec (NM); On-site; USD 45,000 - 55,000; Full time

Job summary

Paycom is seeking a Site Leader to oversee day-to-day operations at the Aztec, NM location. This role aims to achieve sales and profit goals while hiring, training, and sustaining staff in line with company values and brand standards.

You will drive customer service excellence and ensure safety and procedural compliance across the site. The ideal candidate has strong leadership, organizational, and communication skills, with prior management experience.

Qualifications

• Excellent organizational and time management skills.
• High school diploma or equivalent preferred.
• Related management experience preferred
• Excellent verbal and written communication skills.

Responsibilities

• Provide excellent customer service at all times to ensure guest satisfaction.
• Lead the overall site operations, production, labor, and profitability.
• Follow all procedural, operational, and safety guidelines.
• Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms).
• Ensure all equipment and mechanicals are working to their optimum capability.
• Address any equipment or mechanical issue immediately.
• Drive sales, memberships, loyalty programs.
• Manage labor, expenses, chemical/supply utilization.
• Ensure the location is staffed for business every day.
• Respond to/relieve congested areas due to fluctuations in business flow.
• Maintain overall site appearance/equipment /Brand Standards.
• Ensuring the right thing is done at all times for our customers and fellow teammates.
• Hiring/Promoting/Termination

Skills

Organizational skills

Time management

Verbal communication

Written communication

Management experience

Education

High school diploma or equivalent

Job description

Paycom is seeking a Site Leader to oversee day-to-day operations at the Aztec, NM location. This role aims to achieve sales and profit goals while hiring, training, and sustaining staff in line with company values and brand standards.

You will drive customer service excellence and ensure safety and procedural compliance across the site. The ideal candidate has strong leadership, organizational, and communication skills, with prior management experience.