Site Leader: Operations, Growth & Excellence

Datamark, Inc; El Paso (TX); On-site; USD 94,000 - 127,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Short Term & Long Term Disability

Job summary

DATAMARK, Inc. is seeking a Site Leader to manage the assigned facility, ensuring profitability targets and regulatory compliance while coordinating cross-functional teams.

The role involves maintaining client relationships, overseeing budgets, and serving as the primary contact for clients and vendors. The Site Leader will collaborate with senior management, drive continuous improvements, and mentor staff to build leadership pipelines.

Qualifications

• Education: Bachelor’s degree in industrial engineering or business administration or related area.
• Field Experience: At least 12 years in contact center/back office/BPO with 4+ years in supervision and 6+ years in management.
• Experience managing bilingual (English/Spanish) call center operations preferred.

Responsibilities

• Oversee all direct and supporting departments at the site.
• Maintain facilities and operational functions within budgets and profitability targets.
• Ensure safety, compliance with laws, and alignment with client contractual obligations.
• Interact with clients and external vendors to exceed requirements and sustain positive relationships.
• Lead process improvements and mentoring plans to develop site leaders.

Skills

Leadership

Process Improvement

Education

Bachelor’s degree in industrial engineering or business administration or related area

Job description

DATAMARK, Inc. is seeking a Site Leader to manage the assigned facility, ensuring profitability targets and regulatory compliance while coordinating cross-functional teams.

The role involves maintaining client relationships, overseeing budgets, and serving as the primary contact for clients and vendors. The Site Leader will collaborate with senior management, drive continuous improvements, and mentor staff to build leadership pipelines.