Site Leader- Fulfillment Operations

Cart.com; Temecula (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Cart.com is seeking a Site Leader to oversee the Columbia, MD fulfillment center, guiding supervisors and hourly staff while partnering with senior leadership on center performance.

The role emphasizes labor planning, UPH targets, training, and capacity planning to support growth. Candidate should have 6+ years in logistics leadership, with a track record of mentoring teams and delivering results.

Qualifications

• 6+ years progressive operational and managerial experience in fulfillment/logistics.
• 4+ years motivating, training, and leading teams to high performance.
• 1+ year site-leadership experience with full P&L responsibility.

Responsibilities

• Communicate key issues to regional leadership and internal stakeholders.
• Schedule and manage labor models to match forecasted requirements.
• Ensure team members are trained in the warehouse management system and meet UPH targets.
• Develop weekly plans incorporating UPH analysis and capacity requirements.
• Engage with the hourly workforce and address their concerns.
• Support growth objectives by communicating capacity constraints or improvements.
• Build an effective team, retain key members, eliminate safety obstacles, and foster pride.
• Mentor and develop the team for performance, career development, and job satisfaction.

Skills

Leadership

Data-driven

Communication

Mentoring

Customer-centric

Analytical thinking

Decision making

Excel pivot tables

Education

High School diploma or GED

Tools

Warehouse management system

Excel

Job description

Who We Are

At Cart.com, our mantra is “Be Brand Obsessed”. We help brands scale seamlessly and build deeper connections with their customers, providing a consumer experience like no other.

Job Description

We are looking for a Site Leader to oversee our fulfillment center in Columbia, MD and support the growth of our business.

The Role

The Site Leader is a key leadership role in our growing fulfillment organization. The position will oversee supervisors and hourly team members, and interact daily with company leadership overseeing the center.

What You’ll Do

• Communicate key issues to regional leadership and internal stakeholders.
• Schedule and manage labor models to match forecasted requirements.
• Ensure team members are trained in the warehouse management system and meet UPH targets.
• Develop weekly plans incorporating UPH analysis and capacity requirements.
• Engage with the hourly workforce and address their concerns.
• Support company growth objectives by communicating capacity constraints or improvements.
• Build an effective team, retain key members, eliminate safety obstacles, and foster pride.
• Mentor and develop the team for performance, career development, and job satisfaction.

Who You Are

• Customer‑centric; places customer satisfaction first.
• Proven leader capable of motivating, training, and guiding teams to extraordinary performance.
• Data‑driven and able to use data to support decisions.

What You’ve Done

• 6+ years progressive operational and managerial experience in a fulfillment center or similar logistics environment.
• 4+ years of experience motivating, training, and leading teams to high performance.
• 1+ year site‑leadership experience with full P&L responsibility.
• Experience in direct‑to‑consumer and business‑to‑business pick‑and‑pack environments.
• High School diploma or GED.

Physical Demands

• Stand, walk, bend, stoop, and reach as required.
• Lift up to 25–30 lbs. on occasion.
• Maintain focus for extended periods.
• Work overtime as needed.

Top Candidates Will Also Have

• Understanding of basic facility/maintenance needs, HR functions, and safety performance.
• Ability to use Excel formulas and pivot tables for data analysis.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring is contingent on eligibility to work in the United States, and we are unable to sponsor or transfer visas for applicants. Cart.com does not intend to hire candidates who will need sponsorship under non‑immigrant visa categories such as H‑1B, H‑1B1, E‑3, O‑1, or TN.