Fulfillment Operations Manager

Cart.com; Groveport (OH); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Cart.com in Groveport, OH is seeking an Operations Manager to lead our growing 3PL warehouse serving DTC and B2B clients. You will supervise multiple supervisors and warehouse associates, optimize picking, packing, shipping, and receiving, and drive continuous improvement across DC operations.

Ideal candidates have 5+ years in warehouse operations, 3+ years in supervision, and strong skills with WMS/OMS and Excel.

Qualifications

• 5+ yrs warehouse operations experience in replenishment, receiving, outbound, inventory, or returns.
• 3+ years of supervisory or lead experience.
• Systems experience with WMS, OMS, and Excel.
• High School diploma or GED.

Responsabilités

• Maintain records on working hours and meet financial projections of the team.
• Consistently review operations and implement improvements as cleared by upper management.
• Direct shift operational flow and flex resources to meet requirements at lowest cost.
• Lead supervisor staff in interviewing, training and discipline to ensure proper staffing.
• Drive efficiency by improving current processes and practices in DC operations.
• Maintain resources and processes to manage and improve DC operations.
• Foster teamwork, clear metrics, policy adherence and strong customer service.
• Create and maintain departmental cost and performance spreadsheets.

Connaissances

Warehouse operations

Supervisory experience

WMS/OMS/Excel

Leadership & communication

Formation

High School diploma or GED

Outils

WMS/OMS software

Excel

Description du poste

Job Description

At Cart.com, we're defining the future of commerce. Founded to solve the growing complexity of modern commerce, Cart.com helps businesses simplify how they sell, fulfill, and deliver products to their customers. We bring together technology, services, and logistics infrastructure into one connected platform, making it easier for organizations to grow, operate efficiently, and navigate an increasingly fragmented commerce landscape. We work with brands, retailers, manufacturers, and public sector organizations to support every stage of the customer journey, from ecommerce and order management to fulfillment, distribution, and delivery. By combining software, expertise, and a nationwide logistics network into a unified solution, we help our customers move faster, operate smarter, and scale with confidence. But what truly sets Cart.com apart is our people. We're builders, problem-solvers, and innovators who thrive on turning big challenges into meaningful outcomes for our customers. Every day, we're helping shape the future of commerce while creating opportunities to learn, grow, and make an impact. If you're energized by solving complex problems, collaborating with talented teammates, and helping build what's next, we'd love to hear from you.

Cart.com Milestones

Founded in 2020 with a vision to build the first truly unified commerce platform. Achieved unicorn status with a valuation exceeding $1 billion. Raised more than $475 million to support continued growth and innovation Expanded a nationwide commerce and logistics network that helps organizations scale, fulfill, and grow across channels. Recognized by Inc.'s Power Partner Awards for helping businesses grow and scale. Recognized as an award-winning employer for four consecutive years, reflecting our commitment to building an environment where talented people can grow, innovate, and make an impact.

Our values

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.


• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.


• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.


• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.


• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.


• Remember to be human: We work hard, but we leave room for the people, places and things that we love AI is part of how we work. It's not doing the hiring. We'll use AI in parts of our process and we think you should feel free to use it too - for research, prep, whatever helps. But our interviews exist to meet you, not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask.

Onsite

This position is open to applicants or individuals who are located in or around Groveport, OH and can work 2nd shift schedule.

The Role

Reporting to the Director of Operations, the Operations Manager is a key leadership role in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B. This position will oversee several supervisors as well as be responsible for approximately warehouse associates. You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve DC operations, including picking, packing, shipping, inbound receiving, and consolidation operations. The ability to motivate a performance driven team and be customer service driven, is a must.

What You’ll Do

• Maintain records on working hours and meet financial projections of team


• Consistently review operations and recommend and implement improvements as cleared by upper management.


• Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost.


• Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily.


• Drive efficiency in operations by continuously improving current processes and practices.


• Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations.


• Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.


• Create and maintain departmental spreadsheets of performance, cost per piece and accuracy.


• Promote a safe working environment.


• Report all incidents and injuries.


• Perform other duties as assigned.

Who You Are

• A leader with the ability to influence


• A high level communicator both orally and written


• Able to multi-task and adapt to a changing environment


• A Problem Solver


• Team oriented with strong interpersonal skills

What You’ve Done

• 5+ yrs warehouse operations experience within 1 of the following: replenishment, receiving, outbound, inventory, special projects & returns


• 3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.


• Systems experience with WMS, OMS, Excel, and other Office applications.


• High School diploma or GED.


• Top candidates will also have:
  
  
  • You have successfully utilized data to support decisions and drive success in your responsible areas
  
  
  • Prior 3PL operations experience.
  
  
  • Prior B2B wholesale experience.
  
  

Physical Work Environment

Ability to work

Schedule

2nd shift (Monday-Friday 3pm-11:30pm) Able to withstand moderate physical activity (standing, walking, bending stooping over, reaching, etc.). Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) Able to maintain attention and concentration for extended periods of time Able to work overtime including extended schedules during peak seasons.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Cart.com is the leading provider of unified commerce and logistics solutions that enable B2C and B2B companies to sell and fulfill anywhere their customers are. Our interconnected suite of software and services powers cross-channel commerce operations from listing to sale to fulfillment for some of the world’s most beloved brands and most demanding organizations. By unifying the digital and physical aspects of commerce across channels, Cart.com is transforming how merchants sell and how people buy.