Site Leader- Fulfillment Operations

Cart.com; California (MO); On-site; USD 85,000 - 110,000; Full time

Job summary

Cart.com in Columbia, MD is seeking a Site Leader to oversee a fulfillment center, leading supervisors and hourly staff, and partnering with regional leadership to drive performance and customer satisfaction.

The role requires strong data-driven decision making, labor planning, and a proven ability to develop teams, with a focus on UPH targets, safety, and process adherence. This onsite leadership role offers growth opportunities within a expanding logistics network.

Qualifications

• 6+ years progressive operational and managerial experience in a fulfillment center or similar logistics distribution environment.
• 4+ years of successful experience motivating, training, and leading your team into performing at extraordinary levels.
• 1+ yr of Site leader experience with full P&L responsibility of your own site.
• Experience in direct to consumer and business to business pick and pack environment.
• Must be able to utilize data to support decisions and drive success in your responsible areas.

Responsibilities

• Communicate key issues to regional leadership and other fulfillment centers.
• Schedule and manage labor models; oversee KPIs and motivate site performance.
• Ensure training on warehouse management system and SOP adherence.
• Develop weekly plans with UPH analysis and capacity planning.
• Engage hourly workforce and address concerns.
• Communicate capacity constraints and drive efficiency improvements.
• Build and retain a high-performing team; ensure safety and communication.
• Mentor team for performance and career development.

Skills

People leadership

Data-driven decision making

Labor planning

KPIs management

Education

High School diploma or GED

Tools

Excel

Job description

Site Leader (Columbia, MD)

The Site Leader is a key leadership role in our growing fulfillment organization supporting the growth of our business. This position will oversee supervisor(s) and hourly team members as well as interacting daily with key company leadership overseeing one of our fulfillment centers.

We view this as an exciting new opportunity for a true results-oriented, creative, motivational leader who will oversee our Columbia, MD facility.

Location: Temecula, CA area. Onsite role.

What You’ll Do:

• Effective and prompt communication of key issues to regional leadership, internal customer service managers/representatives as well as other fulfillment centers within the network to ensure best practices are adhered to and shared.
• Scheduling and management of labor models including matching of labor to forecasted requirements, appropriate oversight of key performance indicators and ability to motivate and improve site performance.
• Ensuring that all team members are appropriately trained in our warehouse management system and follow all SOP’s, achieve UPH targets and operate as a cohesive unit.
• Development of weekly plans incorporating UPH analysis and capacity requirements.
• Effectively engage with the hourly workforce attending to and addressing their concerns.
• Support the company’s growth objectives by effectively communicating any capacity constraints or improvements needed to improve efficiency and throughputs.
• Ability to build an effective team including, retaining of key team members, eliminating safety obstacles, instilling pride in the departments supervised and ensuring effective communications on a regular basis.
• Mentoring and development of your team to ensure the best possible performance, career development, and job satisfaction.

Who You Are:

• Customer Centric. Places the activities that will lead to great customer satisfaction first and foremost in everything you do.
• Proven leader. Ability to build a team. Capable of motivating, training, and leading your team into performing at extraordinary levels.
• Must be able to utilize data to support decisions and drive success in your responsible areas.

What You've Done:

• 6+ years progressive operational and managerial experience in a fulfillment center or similar logistics distribution environment.
• 4+ years of successful experience motivating, training, and leading your team into performing at extraordinary levels.
• 1+ yrs of Site leader experience in which you held full P&L responsibility of your own site.
• Experience in a direct to consumer, as well as business to business pick and pack environment.
• Must be able to utilize data to support decisions and drive success in your responsible areas.
• High School diploma or GED.

Physical Demands:

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items).
• Able to maintain attention and concentration for extended periods of time.
• Able to work overtime as needed to maintain a successful FC.

Top Candidates Will Also Have:

• Understanding of basic facility/maintenance needs, HR/people functions, and driving safety performance.
• Ability to use moderate level Excel formulas and pivot tables to populate and analyze data to help with day-to-day operations.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.