Site Lead

Cart.com; Temecula (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Cart.com is seeking a Site Leader in the Temecula, CA area for its growing fulfillment organization. You will oversee supervisors and hourly team members, collaborating with company leadership across a fulfillment network to drive efficiency, accuracy, and performance.

The role emphasizes data-driven decision making, staffing optimization, and team development to meet capacity and throughput targets within a fast-paced environment.

Qualifications

• 6+ years progressive operational and managerial experience in a fulfillment center or similar logistics distribution environment.
• 4+ years of successful experience motivating, training, and leading your team into performing at extraordinary levels.
• 1+ year of Site leader experience with full P&L responsibility of your own site.
• Experience in direct-to-consumer, as well as business-to-business pick and pack environment.
• Must be able to utilize data to support decisions and drive success in your responsible areas.
• High School diploma or GED.

Responsibilities

• Communicate key issues to regional leadership and other fulfillment centers to ensure best practices.
• Schedule and manage labor models aligned with forecasted requirements and KPIs.
• Ensure all team members are trained on warehouse management system and SOPs and meet UPH targets.
• Develop weekly plans incorporating UPH analysis and capacity requirements.
• Engage with hourly workforce and address concerns promptly.
• Communicate capacity constraints or improvements to support growth and throughput.
• Mentor and develop your team for performance, career growth, and job satisfaction.

Skills

Data-driven decisions

Leadership

Team motivation

Communication

Education

High School diploma or GED

Tools

Excel pivot tables

Excel formulas

Job description

At Cart.com, we're defining the future of commerce.

Founded to solve the growing complexity of modern commerce, Cart.com helps businesses simplify how they sell, fulfill, and deliver products to their customers. We bring together technology, services, and logistics infrastructure into one connected platform, making it easier for organizations to grow, operate efficiently, and navigate an increasingly fragmented commerce landscape.

We work with brands, retailers, manufacturers, and public sector organizations to support every stage of the customer journey, from ecommerce and order management to fulfillment, distribution, and delivery. By combining software, expertise, and a nationwide logistics network into a unified solution, we help our customers move faster, operate smarter, and scale with confidence.

But what truly sets Cart.com apart is our people. We're builders, problem-solvers, and innovators who thrive on turning big challenges into meaningful outcomes for our customers. Every day, we're helping shape the future of commerce while creating opportunities to learn, grow, and make an impact.

If you're energized by solving complex problems, collaborating with talented teammates, and helping build what's next, we'd love to hear from you.

Cart.com Milestones

• Founded in 2020 with a vision to build the first truly unified commerce platform.
• Achieved unicorn status with a valuation exceeding $1 billion.
• Raised more than $475 million to support continued growth and innovation
• Expanded a nationwide commerce and logistics network that helps organizations scale, fulfill, and grow across channels.
• Recognized by Inc.'s Power Partner Awards for helping businesses grow and scale.
• Recognized as an award-winning employer for four consecutive years, reflecting our commitment to building an environment where talented people can grow, innovate, and make an impact.

Our values: Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places and things that we love

AI is part of how we work. It's not doing the hiring.

We'll use AI in parts of our process and we think you should feel free to use it too — for research, prep, whatever helps. But our interviews exist to meet you, not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask.

This position is open to applicants or individuals who are located in or around the Temecula, CA area and is an Onsite role.

The Role:

The Site Leader is a key leadership role in our growing fulfillment organization supporting the growth of our business. This position will oversee supervisor(s) and hourly team members as well as interacting daily with key company leadership overseeing one of our fulfillment centers.

We view this as an exciting new opportunity for a true results-oriented, creative, motivational leader and who will oversee our Columbia, MD facility.

What You’ll Do:

The Site Leader will be responsible for all aspects of the following departments within the fulfillment center (FC):

• Effective and prompt communication of key issues to regional leadership, internal customer service managers/representatives as well as other fulfillment centers within the network to ensure best practices are adhered to and shared.
• Scheduling and management of labor models including matching of labor to forecasted requirements, appropriate oversite of key performance indicators and ability to motivate and improve site performance.
• Ensuring that all team members are appropriately trained in our warehouse management system and follow all SOP’s, achieve UPH targets and operate as a cohesive unit.
• Development of weekly plans incorporating, UPH analysis and capacity requirements.
• Effectively engage with the hourly workforce attending to and addressing their concerns.
• Support the company’s growth objectives by effectively communicating any capacity constraints or improvements needed to improve efficiency and throughputs.
• Ability to build an effective team including, retaining of key team members, eliminating safety obstacles, instilling pride in the departments supervised and ensuring effective communications on a regular basis.
• Mentoring and development of your team to ensure the best possible performance, career development, and job satisfaction.

Who You Are:

• Customer Centric. Places the activities that will lead to great customer satisfaction first and foremost in everything you do.
• Proven leader. Ability to build a team. Capable of motivating, training, and leading your team into performing at extraordinary levels.
• Must be able to utilize data to support decisions and drive success in your responsible areas.

What you've done:

• 6+ years progressive operational and managerial experience in a fulfillment center or similar logistics distribution environment.
• 4+ years of successful experience motivating, training, and leading your team into performing at extraordinary levels.
• 1+ yrs of Site leader experience in which you held full P&L responsibility of your own site.
• Experience in a direct to consumer, as well as business to business pick and pack environment
• Must be able to utilize data to support decisions and drive success in your responsible areas
• High School diploma or GED

Physical Demands:

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
• Able to maintain attention and concentration for extended periods of time
• Able to work overtime as needed to maintain a successful FC

Top candidates will also have:

• Understanding of basic facility/maintenance needs, HR/people functions, and driving safety performance
• Ability to use moderate level Excel formulas and pivot tables to populate and analyze data to help with day-to-day operations.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.