Site Leader: Build Teams, Elevate Guest Experience

Take 5 Car Wash; Jackson (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Whistle Express in Jackson, TN seeks a Site Manager to lead the on-site team and drive the guest experience. You will own daily operations, safety, and performance metrics, partnering with leadership to build a strong, service-driven culture.

You will recruit, coach, and develop staff, enforce quality standards, and implement improvements to raise throughput and guest satisfaction. This hands-on role requires a constructive leader who can own outcomes.

Qualifications

• Strong customer service mindset.
• Proven leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast-paced, hands-on outdoor environment.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Lead and develop the team including the Assistant Site Manager, Shift Leads and Team Members.
• Deliver a welcoming, service-oriented customer experience and coach on engagement.
• Oversee site operations and equipment, ensuring safety and reliability.
• Set and manage site-level sales, labor, and operational targets.
• Ensure safety, compliance, and brand standards across the site.

Skills

People leadership

Customer service

Performance management

Operational excellence

Safety compliance

Sales & upselling

Job description

Whistle Express in Jackson, TN seeks a Site Manager to lead the on-site team and drive the guest experience. You will own daily operations, safety, and performance metrics, partnering with leadership to build a strong, service-driven culture.

You will recruit, coach, and develop staff, enforce quality standards, and implement improvements to raise throughput and guest satisfaction. This hands-on role requires a constructive leader who can own outcomes.