Site Leader: Build Teams & Elevate Guest Experience

Take 5 Car Wash; Fayetteville (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Whistle Express in Fayetteville, NC seeks a Site Manager to lead the on-site team, drive operations, and deliver top customer experiences. You will own daily site performance, coach staff, and ensure safety, quality, and service standards while growing memberships and sales.

You will manage scheduling, trainings, and equipment maintenance in a fast-paced outdoor setting, promoting a culture of accountability and continuous improvement.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Lead & Develop the Team: recruit, hire, train, coach, and performance manage all team members.
• Deliver an Exceptional Customer Experience: create a welcoming, service-oriented environment and resolve escalations.
• Oversee Site Operations & Equipment Performance: manage daily workflow, maintenance, and safety standards.
• Drive Sales, Profitability & Business Results: set targets, promote memberships, and monitor KPIs.
• Ensure Safety, Compliance & Brand Standards: enforce safety protocols and audits.

Skills

Leadership

Team building

Performance management

Customer service mindset

Excellent communication

Problem solving

Decision making

Reliability

Organizational skills

Flexibility

Job description

Whistle Express in Fayetteville, NC seeks a Site Manager to lead the on-site team, drive operations, and deliver top customer experiences. You will own daily site performance, coach staff, and ensure safety, quality, and service standards while growing memberships and sales.

You will manage scheduling, trainings, and equipment maintenance in a fast-paced outdoor setting, promoting a culture of accountability and continuous improvement.