Site Lead (Interim) - Homeless Shelter (7228)

Mercy House; Ventura (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Mercy House in Ventura, CA is seeking a Site Lead to oversee daily operations of the Emergency Shelter Program. You will manage shelter staff, coordinate client activities, and ensure a safe, client-centered environment with crisis intervention support.

Responsibilities include staff supervision, volunteer coordination, record keeping, and reporting. A background in shelter services and trauma-informed practices is preferred, with Spanish language skills considered a plus.

Qualifications

• Experience in shelter or crisis-service environments.
• Ability to supervise and coordinate shelter staff and volunteers.
• Familiarity with trauma-informed care and client-centered approaches.
• Strong communication and crisis-management capabilities.

Responsibilities

• Oversee shelter activities to ensure quality service delivery.
• Supervise staff, security, and client activities during shifts.
• Coordinate distribution of services and program activities while on duty.
• Assist in volunteer coordination and supplies organization.
• Support administrative tasks including reporting and records.

Skills

Crisis intervention

Staff supervision

Trauma-informed care

Client-focused service

Spanish language (basic)

Communication skills

Job description

Job Details:

Job Location: Ventura, CA 93003, Position Type: Full Time, Education Level: None, Salary Range: $25.00 - $25.00 Hourly, Job Shift: Day, Job Category: Shelter Services, Status: Full-Time, Non-Exempt

Payrate: $25.00/Hour

Schedule: Sunday - Monday 6:30 a.m. - 3:00 p.m., Tuesday - Wednesday 2:30 p.m. - 11:00 p.m., Thursday 2:00 p.m. - 10:00 p.m.

Job Summary:

The Site Lead is responsible for overseeing daily operations at the Emergency Shelter Program, including managing shelter staff, client activities, and services while ensuring a safe, client centered environment. This position involves crisis intervention, staff support, coordinating volunteers, and maintaining facility organization. The Site Lead also assists with administrative tasks, such as supply coordination and reporting, and participates in training and staff meetings.

Essential Duties and Responsibilities:

Shelter

• Assist in the implementation of all shelter activities to ensure quality delivery of services.
• Oversee all shelter staff, security, and client activities
• Oversee distribution of services and all program services while on duty
• Assist in the coordination of volunteers and support services
• Oversee the organization of supplies and facility’s needs

Management

• Support shelter staff during designated shifts
• Assist in various aspects of staff’s duties
• Assist in coordinating and managing special group events and holiday events
• Provide crisis/conflict intervention
• Communicate any staff or shelter issues to Program Manager

Administration

• Coordinate supply and service needs
• Assist with securing necessary resources
• Assist with record keeping and reporting

Miscellaneous

• Attend staff meetings and training workshops as needed
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
• Perform ad hoc projects as appointed by Supervisor

Qualifications: Requirements:

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed
• Previous shelter experience is preferred but not required

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment