Site Lead (Interim) - Homeless Shelter

Mercy House; Ventura (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Mercy House is seeking a Site Lead for our Emergency Shelter Program in Ventura, CA. This full-time, non-exempt role oversees daily shelter operations, manages staff, coordinates client activities, and ensures a safe, client-centered environment.

The schedule includes flexible shifts across Sunday to Thursday to cover evenings and overnights. Responsibilities include crisis interventions, volunteer coordination, supply management, reporting, and participation in staff training.

Qualifications

• Experience in shelter settings or human services preferred.
• Ability to perform crisis intervention and coordinate volunteers.

Responsibilities

• Oversee shelter staff, security, and client activities during shifts.
• Coordinate and organize supplies and facility needs.
• Assist in staff training, meetings and incident reporting.

Job description

Status: Full-Time, Non-ExemptPayrate: $25.00/HourSchedule: Sunday - Monday 6:30 a.m. - 3:00 p.m., Tuesday - Wednesday 2:30 p.m. - 11:00 p.m., Thursday 2:00 p.m. - 10:00 p.m.Job Summary: The Site Lead is responsible for overseeing daily operations at the Emergency Shelter Program, including managing shelter staff, client activities, and services while ensuring a safe, client centered environment. This position involves crisis intervention, staff support, coordinating volunteers, and maintaining facility organization. The Site Lead also assists with administrative tasks, such as supply coordination and reporting, and participates in training and staff meetings.Essential Duties and Responsibilities:ShelterAssist in the implementation of all shelter activities to ensure quality delivery of services.Oversee all shelter staff, security, and client activitiesOversee distribution of services and all program services while on dutyAssist in the coordination of volunteers and support servicesOversee the organization of supplies and facility’s needsManagementSupport shelter staff during designated shiftsAssist in various aspects of staff’s dutiesAssist in coordinating and managing special group events and holiday eventsProvide crisis/conflict interventionCommunicate any staff or shelter issues to Program ManagerAdministrationCoordinate supply and service needsAssist with securing necessary resourcesAssist with record keeping and reportingMiscellaneousAttend staff meetings and training workshops as neededAssist with general duties (stocking supplies, copies, fax, phone calls, etc.)Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publicationsPerform ad hoc projects as appointed by SupervisorRequirements:ExperiencePossess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needsEnsure a client-focused, trauma-informed, and housing-focused shelter approachAbility to perform crisis intervention as neededPrevious shelter experience is preferred but not requiredGeneralAbility to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with othersDependability, responsibility, and the ability to communicate effectively and respectfullyFluency in Spanish is of significant valuePhysical RequirementsAbility to lift up to 50 poundsProlonged periods of standing and the ability to work in a fast-paced environment