Interim Shelter Specialist (4863)

Mercy House; Riverside (CA); On-site; USD 28,000 - 32,000; Part time

Job summary

Mercy House in Riverside, CA is seeking a Shelter Specialist for the Emergency Shelter program. The role provides supportive services, helps with shelter setup, maintains facility cleanliness, and conducts neighborhood patrols.

It requires crisis intervention and trauma-informed service delivery during designated shifts. The position is part-time, seasonal, with a tentative end date of 2026-07-01, and reports to the Site Lead in the Emergency Shelter department.

Qualifications

• Experience with urgent multi-case management and health needs.
• Trauma-informed shelter approach.
• Crisis intervention when needed.

Responsibilities

• Assist in shelter activities to ensure trauma-informed, guest-focused service delivery.
• Encourage and discuss progress toward housing with shelter guests.
• Assist with shelter setup and maintenance; ensure cleanliness and safety.
• Assist with receiving and verifying vendor orders, and maintain service calendars.
• Conduct neighborhood patrols to minimize impact on the surrounding community.
• Assist with daily summary sheets and record keeping.
• Support guest services and program activities; complete ad hoc projects as assigned.

Skills

Trauma-informed care

Crisis intervention

Spanish language

Communication skills

Job description

Job Details

Location: Riverside, CA 92507

Position Type: Interim

Education Level: Not Specified

Salary Range: $20.50 - $20.50 Hourly

Shift: Swing (Part-Time, Non-Exempt, Seasonal)

Payrate: $20.50/ Hour

Schedule: Tuesday-Wednesday: 7:00am-3:00pm, Thursday-Friday: 6:00pm-10:00pm, Sunday: 6:00pm-11:00pm, Monday, Saturday: Off

Seasonal position with tentative end date 07/01/2026. Please note that this end date is subject to change at any time.

Reports to: Site Lead

Department: Emergency Shelter

Region: Riverside County

Job Summary

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.

Essential Duties and Responsibilities

Shelter Support

• Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services
• Encourage and discuss progress toward housing with shelter guests
• Assist with shelter setup and maintenance
• Assist with general cleanliness and safety of facility including emptying trash cans and cleaning up spills
• Assist with receiving and verifying orders from vendors, completing tally sheets
• Post and update signs and service calendars
• Audio Equipment set up and monitoring
• Assist in the organization of supplies and facilities needs
• Conduct neighborhood patrols to minimize potential impact on the surrounding community

Administration

• Assist with keeping detailed daily summary sheets
• Assist with record keeping and reporting

Miscellaneous

• Assist with guest services and program activities if necessary
• Complete ad hoc projects as appointed by Supervisor

Qualifications

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value
• Ability to lift, push, and pull up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment