Shelter Specialist (4239)

Mercy House; Phoenix (AZ); On-site; USD 26,000 - 32,000; Part time

Job summary

Mercy House in Phoenix is looking for a part-time Shelter Specialist to support the Emergency Shelter Program during designated shifts. You will help with shelter setup, keep the facility clean, and conduct neighborhood patrols while providing crisis intervention and trauma-informed services.

Responsibilities include assisting with administration, guest services, and program activities as needed. Fluency in Spanish is of significant value, and on-call scheduling applies.

Qualifications

• High tolerance for individuals with urgent multiple needs.
• Trauma-informed, client-focused shelter approach.
• Ability to perform crisis intervention as needed.

Responsibilities

• Ensure a safe, client-focused environment for shelter guests.
• Assist with shelter setup and maintenance and post service calendars.
• Maintain cleanliness and safety of the facility, including trash and spills.
• Receive and verify vendor orders and complete tally sheets.
• Set up and monitor audio equipment and signage for services.
• Organize supplies and facility needs; support guest services and activities.
• Conduct neighborhood patrols to minimize impact on the community.
• Assist with daily administrative tasks and reporting as needed.

Skills

Crisis intervention

Trauma-informed care

Spanish language

Job description

Job Details

• Location: Phoenix, AZ 85008
• Education Level: None
• Salary Range: $20.50 - $20.50 per hour
• Status: Part-Time, Non-Exempt
• Payrate: $20.50 / Hour
• Schedule: On Call

Job Summary

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.

Essential Duties and Responsibilities

Shelter Support

• Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness
• Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services
• Encourage and discuss progress toward housing with shelter guests
• Assist with shelter setup and maintenance
• Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills
• Assist with receiving and verifying orders from vendors, completing tally sheets
• Post and update signs and service calendars
• Set up and monitor audio equipment
• Assist in the organization of supplies and facility needs
• Conduct neighborhood patrols to minimize potential impact on the surrounding community

Administration

• Goal: Oversee administrative duties that support program services
• Assist with keeping detailed daily summary sheets
• Assist with record keeping and reporting

Miscellaneous

• Assist with guest services and program activities if necessary
• Complete ad hoc projects as appointed by Supervisor

Qualifications

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment